Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Green

Miami Gardens,FL

Summary

At Florida Memorial University, They used my multicultural competence and crisis management skills to improve student living conditions and operational effectiveness.During my time there, we developed a welcoming and inclusive community by streamlining the onboarding process and strengthening safety protocols.Expertise in policy enforcement and training facilitation underscores my commitment to excellence and security in educational environments.

Overview

34
34
years of professional experience

Work History

Residence Hall Coordinator

Florida Memorial University
11.1992 - 11.2020
  • Developed training materials for incoming residence hall coordinators, streamlining onboarding processes for new employees.
  • Collaborated with facility management to address maintenance concerns promptly, maintaining a comfortable living environment for residents.
  • I worked with individuals to help them understand and overcome personal, social, or behavioral problems affecting educational or vocational situations.
  • resolved grievances and complaints by collaborating with residents.
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
  • Supported the personal needs of residents dealing with diverse conditions.
  • Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
  • Enforced policies and safety standards through building and room rounds.
  • Assisted residents with transitioning into a new living environment and maintained strong relationships with residents.
  • Promoted positive relations between residents and staff.
  • Established partnerships with other campus departments to offer integrated programming opportunities that enrich the residential experience for students.
  • Maintained accurate records of resident information utilizing designated software systems while adhering to confidentiality protocols.
  • I oversaw budget allocation for residence hall events and activities, ensuring responsible spending within department guidelines.
  • Resolved conflicts among residents with mediation techniques, fostering a positive community atmosphere.
  • Promoted academic success by connecting students with relevant campus resources such as tutoring services or study groups.
  • Provided emergency response as an on-call staff member, prioritizing student safety and well-being during crisis situations.
  • Coordinated move-in and move-out processes, ensuring seamless transitions for residents at the beginning and end of each semester.
  • Improved residence hall policies for a safer living environment through consistent enforcement and regular review.
  • Promoted a culture of respect and inclusivity within the residence hall, implementing diversity and equity initiatives.
  • Served as a resource for residents on personal or academic matters, offering support and connecting them to appropriate campus services when needed.
  • Conducted room inspections to ensure adherence to safety standards and university housing policies.
  • Managed the staff of resident assistants, providing supervision, guidance, and support for their professional development.
  • Assisted in the recruitment and selection process of new resident assistants, contributing to a strong team dynamic.
  • served as a liaison between residents and university administration regarding housing matters such as policy updates or special accommodations requests.
  • Facilitated communication between residence hall staff members through regular meetings and updates, ensuring collaborative problem-solving efforts.
  • Responded to parent inquiries professionally and effectively, addressing concerns about student life in the residence halls.

Data Entry Clerk

Florida Memorial University
11.1990 - 07.1991
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents were saved in a database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Sorted documents and maintained an organized filing process.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
  • Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
  • Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
  • Enhanced team productivity with organization and filing of documents both digitally and physically.
  • Entered detailed customer and transaction data for enhanced record-keeping and analysis.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Used computer software to store and retrieve data.
  • Checked for accuracy by verifying data and records.
  • Followed data entry protocols, rules, and regulations.
  • Updated and maintained customer information, documents, and records.

Front Desk Receptionist

National Car Rental
04.1987 - 08.1990
  • I greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Schedule appointments accurately using reservation software, reducing conflicts or double bookings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Welcomed customers with a friendly greeting, answered general questions, gathered the nature of the visit, and directed them to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Operated a multi-line telephone system to answer and direct high volumes of calls.
  • Tracked important information in software spreadsheets and ran reports or generated graphs using data.
  • Maintained an organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

No Degree - Data Entry

Miami Dade College
Miami, FL
04.2014

Skills

  • Student Engagement
  • Multicultural Competence
  • Training facilitation
  • Policy Enforcement
  • Security Procedures
  • Safety practices
  • Daily living assistance
  • Diversity awareness
  • Crisis Management

Timeline

Residence Hall Coordinator

Florida Memorial University
11.1992 - 11.2020

Data Entry Clerk

Florida Memorial University
11.1990 - 07.1991

Front Desk Receptionist

National Car Rental
04.1987 - 08.1990

No Degree - Data Entry

Miami Dade College

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Carolyn Green