Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Green

Lithonia,Georgia

Summary

Proven Restaurant Server/Assistant Manager with a track record of enhancing customer satisfaction and streamlining operations at Marriott and Waffle House. Excelled in POS system operation and exceptional communication, significantly increasing table turnover rates. Skilled in cultivating customer relationships and maintaining high standards of cleanliness, contributing to an outstanding dining experience. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Cheerful [Job Title] offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

23
23
years of professional experience

Work History

Restaurant Server

Marriott
06.2009 - 04.2019
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

Restaurant Server/Assistant Manager

Waffle House
09.1996 - 06.2009
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

General Studies

Murphy High School
Atlanta, GA
06.1982

Skills

  • Customer Satisfaction
  • Order Taking
  • Organization
  • Guest service
  • Exceptional communication
  • Cleanliness
  • Menu Recommendations
  • Cash Handling
  • POS System Operation
  • High-volume dining
  • Safe Food Handling

Timeline

Restaurant Server

Marriott
06.2009 - 04.2019

Restaurant Server/Assistant Manager

Waffle House
09.1996 - 06.2009

General Studies

Murphy High School
Carolyn Green