Carolyn Hadley

• Facilitated account management for mortgage holders, addressing inquiries and concerns effectively.
  Resolved customer questions regarding escrow issues through attentive communication.
  Utilized strong customer service skills to enhance client interactions and satisfaction.
  Achieved first call resolution by employing effective listening and phone etiquette techniques.

• Resolved customer complaints through effective communication and problem-solving techniques.
• Delivered exceptional inbound customer service to enhance client satisfaction.

Accessed multiple programs to correct customer payments or escrow accounts.

Accurately documented customer accounts to ensure data integrity.

• Developed advertising strategies that increased brand visibility and engagement for clients.
• Managed client accounts to maintain satisfaction and facilitate effective communication.
• Monitored client investments to ensure positive returns.
• Continuously recruited new advertisers to drive sales growth.

• Developed advertising strategies to boost client brand visibility and engagement.
• Managed client accounts to ensure satisfaction and maintain effective communication.
• Collaborated with creation team to produce compelling artwork.
• Verified artwork approval with advertiser prior to billboard placement.

• Formulated advertising strategies that boosted client brand visibility and engagement.
• Managed client accounts to maintain satisfaction and effective communication.

Continuously added new advertisers, achieving sales targets consistently.