Carolyn Hall
Katy,TX
Summary
Detail-oriented and proactive healthcare administrator with a strong background in compliance and documentation. Known for effective staff coordination and quality care initiatives, committed to enhancing operational efficiency and meeting regulatory standards.
Overview
10
10
years of professional experience
Work History
DSP- Float
Caregiver
12.2023 - 01.2026
- Provide direct care and support to individuals with intellectual and developmental disabilities in residential and community- based settings.
- Coordinate staffing coverage, respond to emergencies, and ensure accurate completion of all required documentation.
- Review service delivery logs, ISP documentation, client notes, and vehicle logs for accuracy and compliance.
- Ensure Standards of Care are met and participate in quality improvement initiatives.
Residential Coordinator
Caregiver
03.2021 - 12.2023
- Oversaw day-to-day operations of assigned residential homes, ensuring compliance with program principles and survey readiness.
- Ensured health, safety, and quality care delivery for individuals served and Residential Support Staff.
- Coordinated staff training, scheduling, transportation service, and on-the-job coaching.
- Collaborated with nursing staff to manage medications, medical needs, and treatment plan compliance.
- Review program documentation , PDP adherence, MARS, OJT reports,, and ensured timely submission of paperwork.
Office Manager
Caregiver
06.2016 - 03.2021
- Managed daily office administrative operations and provided clerical support to regional and area leadership.
- Monitored office checking accounts, credit accounts, trust fund expenditures, receipts, and cash requests.
- Performed data entry for purchase orders, individual billing, IPCs, and IDRCs within the Care System.
- Maintained personnel files, payroll documentation, vehicle logs, and office equipment ordering.
Education
High School Diploma -
Marque Learning Center
Houston, TXSkills
- Office Management
- Healthcare Administration
- Staff Coordination
- Data Entry
- Billing
- Microsoft Word & Excel
Timeline
DSP- Float
Caregiver
12.2023 - 01.2026
Residential Coordinator
Caregiver
03.2021 - 12.2023
Office Manager
Caregiver
06.2016 - 03.2021
High School Diploma -
Marque Learning Center