Carolyn Hassett

- Review and respond to all transactional disputes on behalf of the enterprise in Paymentech, American Express, PayPal and Braintree platforms.
- Identify, investigate, and define emerging fraud trends and escalate any anomalies to business partners and fraud specialists to proactively mitigate fraud manipulation.
- Perform an analysis of customer accounts for potential discount, promotional and return abuse in efforts to halt continued abuse.
- Research and identify fraudulent resellers and triangulation fraud offenders, educate customers, and escalate to legal to remove fraudulent and proprietary store fronts from the worldwide web.
- Validate query data identifying accounts suspected of fraudulent activity.
- Address all accounting inquiries, including sales tax calculations, process refund checks, and apply tax exemptions for rescues and government organizations.

- Perform account investigations and analysis and effectively analyze, compile, organize and interpret data for our customer’s protection.
- Responsible for handling customer contacts regarding all aspects of fraud, or payment issues and providing professional advice and assistance to the victims of unauthorized activity to earn trust.
- Reviewing confirmed fraud incidents in efforts to identify trending high-risk items, addresses, and explore any potential recovery opportunities to minimize net losses.

- Exceed expectations by assisting pet parents with all things regarding their orders.
- Provide top-notch customer service and build relationships with pet parents.
- Earn the trust of the pet parents through being knowledgeable, helpful and always looking for opportunities to WOW our Chewy customers.