CAROLYN HENSLEY

Assisting patients with prescription claims.

Giving info about their plan coverages. Also with over rides.

• Collaborated with team members to develop best practices for consistent customer service delivery.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Developed and implemented successful staff incentive programs to motivate employees.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed inventory control, cash control, and store opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.