Carolyn Hines-Veals
Lewisville,TX
Summary
Efficient and qualified account manager with a strong work ethic and determination. Coachable nature leads to rapid advancement and promotions. Highly proficient in the field with a keen ability to learn and adapt. Believes in learning from mistakes to move forward and achieve objectives. Skilled in providing leadership, feedback, and collaborative teamwork for successful job completion.
Overview
12
12
years of professional experience
Work History
Research Analyst
IRS
06.2023 - Current
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
- Streamlined internal workflows by automating data collection, analysis, and reporting tasks.
- Provided clarity on various tax law issues.
- Revised ledger entries ensuring accuracy in accounts.
- Documenting precise updates in relevant systems.
Quality Assurance Analyst
Genpact
08.2020 - 09.2022
- Identified areas for improvement in final processes through detailed inspection and monitoring.
- Implemented strategies for improved teamwork and productivity.
- Facilitated cross-functional communication through regular discussions.
- Conducted reviews aimed at achieving quality goals.
Senior Process Associate
Genpact
06.2019 - 05.2020
- Tailored services to meet client needs, ensuring high-quality customer interactions.
- Managed chat communications professionally.
- Experienced in fraud analysis, quality control, account administration.
Sales Representative Team Leader
Teleperformance
03.2017 - 01.2018
- Maintained high sales rate while answering inquiries.
- Provided aid to fellow associates
Direct Care Aide
DSSLC
05.2013 - 01.2015
- Oversaw client well-being, prioritizing their safety and comfort at all times.
- Motivated clients to develop independence.
- Established strong channels of communication to maintain uninterrupted facility performance.
- Managed tasks efficiently without supervision.
- Advanced to position of rehab therapy tech.
Education
Computer science,business administration
North Central Texas College
Corinth, TX03.2012
Ennis High School
Ennis, TX01.2010
Skills
- Documentation
- Quality Assurance
- Customer service
- Customer complaint resolution
- Receptionist
- Microsoft Office
- Spreadsheets
- Microsoft Access
- Excel
- Web and Social Skills
- New product information
- Strong client relations
- Filing
- Scheduling
- Inspections
Assessments
- Customer Service, Proficient, 09/20, Identifying and resolving common customer issues
- Work Style: Conscientiousness, Expert, 06/19, Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Research Analyst
IRS
06.2023 - Current
Quality Assurance Analyst
Genpact
08.2020 - 09.2022
Senior Process Associate
Genpact
06.2019 - 05.2020
Sales Representative Team Leader
Teleperformance
03.2017 - 01.2018
Direct Care Aide
DSSLC
05.2013 - 01.2015
Computer science,business administration
North Central Texas College
Ennis High School
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