Carolyn Hoskins
The Medical Team
Ypsilanti,MI
7
years of professional experience
Customer service oriented professional backed by 7+ year of cross-functional healthcare industry, and data entry experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality. Effective problem solver, able to assess situations and identify solutions. Customer service skills necessary to communicate effectively with patients and healthcare providers. Pay close attention to detail for accurate and compliant documentation. American Red Cross – Certified in CPR and First Aid. Microsoft Office Applications (Word, Excel, and PowerPoint) – Type 48 WPM with 100% accuracy. Data Entry and 10-Key skills.
Medication professional with significant experience taking and recording vital signs and in administering and managing medications, ensuring patient safety, and maintaining accurate records. Strong focus on team collaboration, adaptability, and achieving healthcare results. Reliable and flexible, skilled in patient communication, medication dosage calculations, and compliance with healthcare regulations. Known for calm demeanor and problem-solving abilities in fast-paced environments.
Work History
Medication Technician
1 Year- Administered medication to patients accurately and timely, ensuring compliance with safety protocols.
- Documented patient medication records meticulously to maintain accurate health information.
- Assisted in training new staff on medication administration procedures and compliance standards.
- Monitored patient responses to medications, reporting any adverse effects promptly to nursing staff.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reduced medication errors by implementing a double-check system before administering medications to patients.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Conducted thorough monitoring of vital signs during high-risk medication administration, contributing to improved patient safety and care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Resident Care Provider
4 Years 8 Months- Provide personal care assistance to residents – personal hygiene, feeding, and mobility.
- Promote a safe, clean, and organized environment.
- Comply with policies and procedures and abide by HIPAA guidelines to protect privacy.
- Observe, report, and document resident conditions and activities.
Customer Service Representative
7 Months- Answered inbound phone calls from personal loan customers.
- Verified personal loans and answered healthcare questions.
- Provided insurance update assistance and processed payments for services rendered.
Data Entry Clerk / Customer Service
2 Years- Persuaded study respondents from diverse backgrounds to participate in social science surveys.
- Coded data entry applications, and performed operations following questionnaire completion including editing, interpretive data coding, and evaluation of survey responses.
- Performed at acceptable levels as measured by response rate, productivity, attendance, recording accuracy, and use of general interviewing techniques.
Home Health Aide
5 Years 9 Months- Assisted individuals with developmental disabilities to live a safe, enjoyable life in their community with opportunities to learn and to exercise independence.
- Recorded patient condition, and provided support, personal services, and education to family members.
- Monitored patient condition by observing physical and mental condition, intake and output, and exercise.
- Supported patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate
Skills
Medical Billing
Accounts Receivable
Collections
Co-Pay
Deductibles
Co-Insurance
EOBs
Revenue Cycle Management
Posting Payments
Government (Medicare & Medicaid)
Third Party Payers
Electronic Health Records (EHR)
Electronic Medical Records (EMR)
Managed Care (HMO
PPO
and POS)
Workers Compensation
Insurance Verification
Insurance Claim Processing
CMS 1500
CMS 1450 (UB-04)
Front Office Operations
Medical Office Procedures
Scheduling
Medical Terminology
Anatomy & Physiology
HIPAA Compliance
Medical Coding (ICD-10-CM
HCPCS
CPT)
Medication administration
Pharmacy knowledge
Healthcare regulations
Records updating
Drug interaction awareness
Patient assessments
Daily living assistance
Patient care
Vital signs monitoring
Patient observation
Insurance verification
Resident support
Medical records management
Walking rounds
Medication storage
Patient-focused care
Timeline
Medication Technician
The Medical Team
08.2025 - CurrentRead More
Customer Service Representative
FCR Healthcare
02.2021 - 09.2021Read More
Resident Care Provider
Eisenhower Center
12.2020 - 08.2025Read More
Home Health Aide
INI Group
04.2019 - 01.2025Read More
Data Entry Clerk / Customer Service
Washtenaw Community College
03.2019 - 03.2021Read More
Ultimate Medical Academy
Associate of Science Degree from Medical Billing and Coding
Read More