Carolyn Johnson
Nashua,New Hampshire
Summary
Graduated Bow High School with a 3.4 GPA and graduated NHTI with an Associates degree. I am hardworking and passionate about literature and writing. I actively pursued interests by enrolling in numerous English and Fiction writing courses throughout high school and college. I constantly proofread and edit many papers, assignments, or professional emails for family, friends and colleagues.
Overview
4
4
years of professional experience
Work History
Security Officer
Securitas Security Services USA
07.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored Amazon corporate premises on foot.
- Provided excellent customer service while addressing visitor inquiries and concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
Seasonal Bookseller
Barnes & Noble
09.2023 - 02.2024
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
- Researched and ordered new titles to maintain updated store selection.
Sales Associate
Kohl's
11.2020 - 08.2021
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized/folded racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Associate of Arts - General Studies
NHTI
Concord, NH05-2023
High School Diploma -
Bow High School
Bow, NH06.2021
Skills
- Report writing
- Research paper writing
- Proofreading experience
- Consistency checking
- Strong grammar skills
- Book categorization
- Publisher promotions
- Book signing events
- Excellent written and verbal communication
Timeline
Security Officer
Securitas Security Services USA
07.2024 - Current
Seasonal Bookseller
Barnes & Noble
09.2023 - 02.2024
Sales Associate
Kohl's
11.2020 - 08.2021
Associate of Arts - General Studies
NHTI
High School Diploma -
Bow High School
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