Carolyn Jones
Rochester Hills,MI
Overview
9
9
years of professional experience
Work History
Business Office Assistant
MI Heart Group
Troy, MI
02.2024 - Current
- Assist in providing basic patient care needs.
- Checking patients in and out.
- Check and verify patient insurance information.
- Provide support by responding to incoming patient calls.
- Make outgoing/return calls to patient.
- Schedule and cancel patient doctor appointments accordingly.
- Transcribe and transmit doctors orders to patient.
- Use Epic/DAR applications for all medical record needs.
- Current BLS certification
Nursing Assistant
HenryFord Health
Rochester, MI
02.2024 - Current
- Assist in providing basic patient care needs.
- Taking vital signs, patient hygiene activities, feeding and bathing of patients, and post-mortem care.
- Perform activities of daily living appropriate to the patient’s condition.
- Preparing special procedure set-up, I & O measurement, collection of urine and stools, application of cold/heat packs.
- Perform Glucose monitoring.
- Provide unit support by responding to call lights, within reasonable time alloted, passing water and linens, locating equipment, stocking supplies, cleaning and other non-clinical duties assigned.
- Adhere to safety and infection control precautions.
- Current BLS certification
Site Supervisor
Balanced Home Care
Troy, MI
11.2021 - 05.2023
- Overseen day to day functions.
- This included agency employees, residents, families, vendors and facility staff.
- Oversee all scheduling of the AM shift resident Aides, Med Techs, and Midnight shift.
- Conducted morning stand-up meetings to keep staff informed with current news.
- Assessed new/returning residents.
- Worked every other weekend (2 days off during the week).
- Entered/corrected all employee payroll timesheets.
- Signed-up new or existing residents for services.
- Covered call-offs for AM/Midnight shifts.
Midnight Supervisor
Waltonwood of Novi
Novi, MI
05.2019 - 09.2021
- Supervised 11 to 15 employees, med techs and caregivers.
- Responsible for resident medical records filing.
- Sent/received faxes from varies doctors’ offices.
- Completed round to checks on residents.
- Acted as med tech/caregiver when needed.
- Enforced employee policies/procedures.
- Disciplined employees when necessary.
- Held employee meetings during shift changes.
- Tended to all residents’ concerns/needs.
Patient Registrar
William Beaumont Hospital
Troy, MI
09.2017 - 04.2019
- Called patients to verify demographic information.
- Verified for pre-authorizations and certifications.
- Pre-checked insurance coverage with insurance companies.
- Inputted CPT coding and billing information.
- Networked through Surgical E-Boarding with Physician’s offices.
- Used the EPIC computer system to perform daily tasks.
Timeline
Business Office Assistant
MI Heart Group
02.2024 - Current
Nursing Assistant
HenryFord Health
02.2024 - Current
Site Supervisor
Balanced Home Care
11.2021 - 05.2023
Midnight Supervisor
Waltonwood of Novi
05.2019 - 09.2021
Patient Registrar
William Beaumont Hospital
09.2017 - 04.2019