Kenya Porter
Manchester
Summary
Experienced healthcare and customer service professional with over 10 years of administrative, healthcare, customer service, and HR support experience. Skilled in patient communication, scheduling, medical documentation, customer service, onboarding support, and administrative operations. Proven ability to manage multiple priorities, build positive relationships, resolve concerns while maintaining accuracy, confidentiality and exceptional service.
Overview
15
15
years of professional experience
Work History
Business Office Assistant
Riverside Health and Rehabilitation
08.2022 - Current
- Managed high volume phone and email communications between healthcare providers, staff and patients.
- Coordinate interviews, onboarding activities, and employee orientation processes.
- Maintain employee records, licensing documentation, and compliance requirements.
- Process invoices, accounts payable documentation, and payroll-related reports.
- Support employee engagement initiatives and retention programs.
- Resolve inquiries professionally while maintaining confidentiality and regulatory compliance.
Certified Rehabilitation Aide
Integra Rehabilitation
01.2017 - 07.2022
- Communicated with patients, providers, and healthcare staff to coordinate care and services.
- Verified insurance information and entered ICD-10 coding data into electronic health records.
- Maintained accurate documentation, credentialing records, and patient-related information.
- Supported onboarding and administrative functions while meeting billing and reporting deadlines.
Customer Service Representative
American Home Shield
10.2015 - 12.2016
- Managed 80+ customer interactions daily in a high-volume call center environment.
- Scheduled service appointments and coordinated communication between customers and technicians.
- Resolved customer concerns and maintained detailed records of interactions.
- Delivered exceptional customer support while meeting performance metrics.
Dietary Clerk
Aladdin Foods
11.2011 - 10.2015
- Assisted patients and healthcare staff with dietary requests and meal-related concerns.
- Managed documentation, filing, and communication regarding patient dietary needs.
- Supported patient satisfaction through accurate and timely service.
Education
DIPLOMA -
COLUMBUS HIGH SCHOOL
06-2001
Skills
- Organizational skills
- Data entry
- Record keeping
- Time management abilities
- Administrative support
- Microsoft Office Suite
- Troubleshooting
- Problem Solving
- Attention to Detail
- Communication Skills
- Customer Service Excellence
- Patient Communication
Timeline
Business Office Assistant
Riverside Health and Rehabilitation
08.2022 - Current
Certified Rehabilitation Aide
Integra Rehabilitation
01.2017 - 07.2022
Customer Service Representative
American Home Shield
10.2015 - 12.2016
Dietary Clerk
Aladdin Foods
11.2011 - 10.2015
DIPLOMA -
COLUMBUS HIGH SCHOOL