Carolyn Jordan
Brooklyn,NY
Summary
Dynamic security professional with extensive experience at Andy Frain, adept in incident reporting and conflict de-escalation. Proven ability to maintain safety through proactive surveillance and quick response to emergencies. Skilled in CCTV surveillance, ensuring a secure environment while delivering exceptional customer service. Committed to fostering a welcoming atmosphere for all visitors.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Officer
Andy Frain
04.2023 - 12.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
Server
Dennys Restaurant
05.2007 - 06.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Security Guard
Arrow
10.2023 - 03.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Server
Applebee's Grill + Bar
03.2015 - 05.2017
Education
Medical Assistance - Medical Technology
Everest University
Jacksonville, FL05.2009
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Conflict de-escalation
Certification
8/16 HR Certificate
Security License
Fireguard F02
Timeline
Security Guard
Arrow
10.2023 - 03.2024
Security Officer
Andy Frain
04.2023 - 12.2024
Server
Applebee's Grill + Bar
03.2015 - 05.2017
Server
Dennys Restaurant
05.2007 - 06.2016
Medical Assistance - Medical Technology
Everest University
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