Carolyn Lanes
Office Coordinator/Field Supervisor
Baton Rouge,LA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Qualified Office Coordinator with proven ability to streamline office operations and improve efficiency. Successfully managed scheduling, communications, and administrative tasks to support organizational goals. Demonstrated proficiency in multitasking and problem-solving in fast-paced environments.
Office professional with strong organizational skills and focus on efficient operations and support. Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, and customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Office Coordinator/Field Supervisor
Chambers Quality Home Care
03.2025 - Current
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Completed bi-weekly payroll for 82 employees.
- Monitored front areas so that questions could be promptly addressed.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored employee performance for compliance with regulations and policies.
- Boosted client satisfaction, consistently delivering projects that met quality standards and deadlines.
- Provided feedback to workers on job performance and safety procedures.
- Administered disciplinary actions to workers violating safety regulations and company policies.
Program Director
Heavenly Haven Care Service
04.2005 - 03.2025
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Maintained and updated project related documents.
- Monitored program performance to identify areas for improvement.
- Designed and executed comprehensive training programs for staff, enhancing skills and competencies.
- Developed and recommended policies and procedures for evaluating programs.
- Oversaw staff schedules and assignments to handle programming demands.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL 05.2001 -
Associate of Applied Science - Accounting
Jumonville Technical School
Port Allen, LA 05.2001 -
Associate of Science - Word Processing
Jumonville Technical College
Port Allen, LA 05.2001 -
Skills
Office administration
Project coordination
Correspondence management
Document management
Client relations
File organization
Bookkeeping
Client relationship management
Records management
Workflow oversight
Office management
Data entry
Payroll processing
Staff hiring
Training and coaching
Employee training
Billing
Employee supervision
Clerical support
Database administration
Timeline
Office Coordinator/Field Supervisor
Chambers Quality Home Care
03.2025 - Current
Program Director
Heavenly Haven Care Service
04.2005 - 03.2025
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
05.2001 -
Associate of Applied Science - Accounting
Jumonville Technical School
05.2001 -
Associate of Science - Word Processing
Jumonville Technical College
05.2001 -