Carolyn Larson
Denver,CO
Summary
Organized, hard-working professional with experience working in pharmacy benefit management seeking position as benefits administrator. Outgoing and collaborative worker, skilled at managing and building relationships cross-functionally. Ability to adapt in a dynamic work environment.
Overview
8
8
years of professional experience
Work History
Operations Analyst
ArchimedesRx
04.2022 - 07.2023
- Assessed operational performance to identify areas for improvement.
- Troubleshooted and performed research on data integration issues, inquiries, and escalations for 15 clients with over 4,000 lives.
- Completed benefit set-up and testing while migrating systems.
- Developed, maintained, and taught work instructions for team processes.
Medicare Client Benefit Team Lead
Express Scripts/Cigna
04.2019 - 04.2022
- Led initiative to migrate all existing Medicare ticketing processes to a new operational platform.
- Successfully created and executed a training program for 30+ new hires.
- Oversaw creation and maintenance of departmental work instructions.
- Collaborated with stakeholders for strategic planning on new client implementations, including two cornerstone clients.
Medicare Senior Client Benefit Analyst
Express Scripts
04.2015 - 03.2019
- Partnered with Account Management to address client escalations and concerns.
- Provided subject matter expertise on copay and accumulator set-up and other benefits matters.
- Developed and trained support teams on benefit renewals to assist with peak season request volume.
- Conducted interdepartmental communication and outlined work requirements for prioritization for 10+ member support team.
Education
Bachelor of Science - Business Administration
Metropolitan State University
Saint Paul, MN12.2013
Skills
- Analytical thinking
- Problem-solving
- Self-directed
- Organization
- Collaboration
- Microsoft Office
Timeline
Operations Analyst
ArchimedesRx
04.2022 - 07.2023
Medicare Client Benefit Team Lead
Express Scripts/Cigna
04.2019 - 04.2022
Medicare Senior Client Benefit Analyst
Express Scripts
04.2015 - 03.2019
Bachelor of Science - Business Administration
Metropolitan State University
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