Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carolyn Loll

Hawthorne,USA

Summary

Dynamic, results-focused leader with proven success in enterprise account management, consistently exceeding growth targets and building long-term client partnerships. Adept at co-selling with partners, leading cross-functional teams, and delivering complex data infrastructure and service solutions. Known for cultivating trust with Fortune 500 clients and delivering high-impact results in fast-paced, performance-driven environments. Driven by continuous improvement and innovation, aligning service solutions with innovative technologies to proactively meet shifting market demands and evolving client needs.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Manager, Professional Services

NetApp, Inc.
04.2024 - Current
  • Led strategic field operations for a defined sales region supporting 100+ accounts. Aligned professional services with enterprise customer needs and company growth goals. Partnered with cross-functional teams, including sales, engineering, and global support, to drive executional excellence in service delivery, customer satisfaction, and financial performance.
  • Facilitated successful delivery of $10M+ in professional services solutions in FY2025.
  • Fiscally judicious, consistently exceeded quarterly revenue targets in 2024 by 110% annually.
  • Streamlined regional delivery processes, reducing delivery timelines on installs by 5 days.
  • Advised targeted customers on maximizing unused PS hours through high-impact services such as data protection and AI readiness assessments, resulting in $500k additional revenue in Q4.

Manager, Professional Services

AT&T Mobility
01.2014 - 03.2024
  • Provided professional services project management support, product, and technical expertise to $350M portfolio of Enterprise clients deploying strategic growth products. Developed and implemented scalable process improvements driving revenue growth and operational efficiencies.
  • Managed connected solutions projects focused on optimizing client value realization, achieving 15% YOY revenue growth, fostering customer loyalty, and ensuring sustained retention.
  • Led automation initiatives to boost productivity with meaningful bottom-line impact. Enabled 30% YOY growth in professional services revenues.
  • Spearheaded initiative to automate client onboarding processes for professional services and sales teams from concept inception, funding, and resource acquisition, through design development, UAT, training content development and production rollout. Automation initiative improved onboarding and downstream CRM workflows by 60% resulting in $300k savings in 1st year.

Area Manager

AT&T Mobility
10.2008 - 12.2014
  • Led Customer Success team managing a $500M enterprise portfolio, driving retention, growth, and value through consultative account management. Oversaw operations, HR, budgeting, and guided service delivery, cost optimization, and upsell strategies.
  • Resolved over 50 high-impact customer escalations, including ADT, Bank of America, GE, UPS, and others, after being selected by Senior leadership to manage the most complex customer issues and relationships; improved customer satisfaction scores by 20% through tailored solution strategies.
  • Trained and mentored a team of 12, increasing individual KPI performance by up to 30% through structured coaching programs focused on customer service, issue resolution, and continuous improvement.

Manager, Sales Operations

AT&T Mobility
11.2006 - 10.2008
  • Liaised between field and headquarter sales operations, reporting on sales, processes, and performance. Analyzed data and assisted SCVPs with business reviews, territory alignments, forecasting, and pipeline management.
  • Contributed to the design and implementation of web certification and ordering process for Enterprise clients resulting in overachievement of new customer acquisition sales targets by 132% in 2006, 147% in 2007 and 125% in 2008.

Director, Customer Relations

Cingular Wireless
04.2004 - 10.2006
  • Appointed to lead executive escalation management and resolution of client impacts for billion-dollar portfolio of enterprise accounts due to merger integration of CRM systems and network integrations.
  • Identified and developed strategies to address critical business and systems integration issues impacting major clients, escalating issues, and accelerating resolution with cross-functional senior leadership team resulting in reduced customer churn from 2.7% in 2004 to 1.8% in 2006 representing an estimated savings of $413M in a year.
  • Led complex client issues to resolution for principal clients, such as Siemens, FedEx, Tyco, and GSK, resulting in strengthened customer satisfaction, retention, and revenue growth.

Manager, Regional Business Care, Customer Success

AT&T Wireless
12.2000 - 09.2004
  • Led National Customer Success Team of over 100 representatives providing consultative post-sales support and leading sales of value-added services to $500M portfolio of top enterprise clients. Implemented staffing, marketing, client development, fiscal, and organizational management initiatives to achieve objectives on time and within budget.
  • Led region with #1 customer satisfaction ratings nationwide. Won Partnership Award for Northeast region sales.
  • Selected for 2004 Circle of Excellence.

Education

Bachelor of Arts (BA) - Economics and Political Science

Boston University
Boston, MA

Skills

  • Executive Engagement
  • Team Leadership
  • Consultative Solution Selling
  • Forecasting
  • Data Analysis
  • Pipeline Management
  • Presentation
  • Negotiation
  • Data Infrastructure
  • Cloud Solutions
  • Cybersecurity
  • IoT Solutions
  • Revenue Growth
  • Strategic Planning
  • Account Management
  • Customer Satisfaction

Certification

ISC2 Candidate Security

Languages

Fluent in French

Timeline

Senior Manager, Professional Services

NetApp, Inc.
04.2024 - Current

Manager, Professional Services

AT&T Mobility
01.2014 - 03.2024

Area Manager

AT&T Mobility
10.2008 - 12.2014

Manager, Sales Operations

AT&T Mobility
11.2006 - 10.2008

Director, Customer Relations

Cingular Wireless
04.2004 - 10.2006

Manager, Regional Business Care, Customer Success

AT&T Wireless
12.2000 - 09.2004

Bachelor of Arts (BA) - Economics and Political Science

Boston University

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