Carolyn Mackay Gribble
El Cajon,CA
Summary
Operations manager with expertise in workflow optimization and customer service excellence. Demonstrated ability to solve complex problems and manage time effectively. Proven success in building long-term client relationships that enhance business performance.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Zip a Dee Doo Dogs Mobile Dog Grooming
San Diego, California
06.2014 - Current
- Managed daily operations of mobile dog grooming service.
- Oversaw scheduling and logistics for client appointments.
- Established long-term relationships with customers through exceptional grooming services and effective communication.
- Performed professional grooming services for various dog breeds.
Pet Grooming Shop Manager
Posh Poodle
Lemon Grove, California
08.2010 - 12.2014
- Monitored staff performance, providing feedback and guidance to enhance productivity.
- Maintained high standards of customer service to promote client satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours.
- Managed daily operations to ensure efficient workflow within the shop.
- Ensured compliance with health and safety regulations to protect staff and customers.
- Developed and implemented procedures to streamline shop operations.
Education
Associate of Science - Behavioral Sciences
San Diego City College
San Diego, CA05-1994
Skills
- Customer relationship management
- Operational efficiency
- Time management
- Problem solving
- Operations management
- Attention to detail
- Accurate record keeping
Affiliations
Appointed Southern California Commisioner for Clan Mackay USA
Timeline
Owner/Operator
Zip a Dee Doo Dogs Mobile Dog Grooming
06.2014 - Current
Pet Grooming Shop Manager
Posh Poodle
08.2010 - 12.2014
Associate of Science - Behavioral Sciences
San Diego City College