Carolyn Madures
Casar,NC
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
1
1
Language
1
1
Certification
2
2
years of post-secondary education
27
27
years of professional experience
Work History
Medical Assistant
Atrium Healthcare
Concord, Nc
03.2004 - 08.2026
- Documented patient histories and vital signs accurately in electronic health records.
- Assisted healthcare providers with patient examinations and procedures.
- Coordinated patient appointments and managed office schedules efficiently.
Medical Office Assistant
Britthaven Long Term Care Charlotte
Charlotte, Nc
08.1999 - 03.2016
- Managed patient records using electronic health record systems.
- Assisted medical staff with patient intake and appointment scheduling.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Coordinated communication between patients, families, and healthcare providers.
- Supported billing processes by verifying insurance information and payments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Greeted patients and visitors in a professional and friendly manner.
- Trained new staff on office procedures and patient interaction protocols.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Assisted with referrals and prepared medical records for patients.
- Processed referrals for specialist visits or diagnostic tests.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
Education
Certificate in Medical Assisting And Office Administration - Medical Assisting
Cpcc
Charlotte, Nc 09.2001 - 03.2004
Some College (No Degree) - Mass Communication
Uncc
Charlotte, NcSkills
- Patient care
- Electronic health records
- Medical terminology
Languages
Spanish
Limited
Accomplishments
- I earned many WOW CARD AWARDS FROM PATIENTS AND THANK NOTES FROM PATIENTS FAMILIES
Certification
- Aama Certification current with Aama until 2027
Timeline
Medical Assistant
Atrium Healthcare
03.2004 - 08.2026
Certificate in Medical Assisting And Office Administration - Medical Assisting
Cpcc
09.2001 - 03.2004
Medical Office Assistant
Britthaven Long Term Care Charlotte
08.1999 - 03.2016
Some College (No Degree) - Mass Communication
Uncc