Carolyn Malone
Forney,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
28
28
years of professional experience
Work History
Lockbox Clerk
Emergicon
06.2022 - Current
- Collaborated with team members to achieve shared goals for lockbox operations, promoting a positive work environment.
- Enhanced lockbox processing efficiency by accurately sorting and batching incoming mail.
- Maintained high levels of data accuracy with meticulous attention to detail during data entry tasks.
- Maintained secure handling of confidential information with strict adherence to company policies and regulations.
Assistant Rural Carrier
USPS
11.2019 - 06.2022
- Established routes to accommodate changing conditions or road closures in delivery areas.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Customer Service Representative
Bank Of America
02.1997 - 09.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased efficiency and team productivity by promoting operational best practices.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Processed customer service orders promptly to increase customer satisfaction. Processing 80-100 transactions per day.
- Exhibited high energy and professionalism when dealing with clients and staff. Being a top performer in 2007 and 2019.
Education
Associate of Arts - Theater Arts
Santa Barbara City College
Santa Barbara, CABachelor of Arts - Theater Arts
Cal State Long Beack
Long Beach, CASkills
- Billing and Payment Processing
- Coin and Currency Counting
- Customer Relations
- Troubleshooting
- Customer Service Excellence
- Clerical Support
- Serve Customers
- Heavy Lifting
- Collect Packages
- Active Learning
- Effective Planning
- Route Deliveries
Timeline
Lockbox Clerk
Emergicon
06.2022 - Current
Assistant Rural Carrier
USPS
11.2019 - 06.2022
Customer Service Representative
Bank Of America
02.1997 - 09.2019
Associate of Arts - Theater Arts
Santa Barbara City College
Bachelor of Arts - Theater Arts
Cal State Long Beack
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