Carolyn Manning
Newport News,VA
Summary
Dynamic and adaptable professional with a proven track record in administrative support and customer service, consistently delivering exceptional results. Expertise in fostering team collaboration, optimizing scheduling processes, and effectively resolving customer inquiries across diverse platforms. Committed to leveraging skills and experience to tackle new challenges and drive organizational success. Passionate about contributing to a positive work environment while enhancing client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Deli Manager
Harris Teeter
Suffolk, VA
01.2020 - 01.2025
- Supervised daily deli operations, ensuring high standards of food safety and sanitation.
- Trained and mentored team members on product knowledge and customer service excellence.
- Developed and implemented inventory management processes to minimize waste and optimize stock levels.
- Coordinated scheduling and staff assignments to maintain efficient workflow during peak hours.
- Analyzed sales data to identify trends, adjusting product offerings accordingly to maximize profitability.
- Led initiatives for staff development, fostering a culture of continuous improvement within the team.
Administrative Assistant
STARBUCKS
10.2017 - 10.2024
- Calendar & Schedule Management: Coordinated complex meetings, appointments, and travel arrangements for managers and teams, ensuring optimal efficiency.
- Communication & Correspondence: Drafted professional emails, memos, and internal communications, serving as the primary liaison between executives, staff, and external partners.
- Document & File Management: Prepared comprehensive reports, presentations, and meeting materials. Maintained highly organized digital and physical filing systems, ensuring quick retrieval of essential documents.
- Meeting Support: Managed all aspects of meeting preparation, including scheduling, preparing agendas and materials, setting up rooms, and accurately taking and distributing meeting notes.
Client Relation Specialist
Vacation Village Resorts
11.2021 - 11.2023
- Inquiry Resolution: Responded efficiently to customer questions across multiple channels (phone, email, chat), providing accurate information on products, services, billing, and company policies.
- Issue Troubleshooting: Successfully resolved customer complaints and issues, troubleshooting problems, and escalating complex matters to management when necessary.
- Transaction Processing: Managed customer transactions, including order placement, returns, refunds, and exchanges. Maintained accurate customer records by inputting and managing data in the Customer Relationship Management (CRM) system.
Assistant Manager
Pizza Hut
Newport News
10.2022 - 02.2023
- Led team to enhance operational efficiency and improve customer satisfaction.
- Implemented training programs to develop staff skills and promote teamwork.
- Analyzed sales data to inform inventory management and optimize menu offerings.
- Coordinated scheduling to ensure appropriate staffing levels during peak hours.
Customer Success Representative
Appen
05.2016 - 10.2018
- Customer Support: Provided consistent and helpful support by responding to customer inquiries via phone, email, and chat.
- Conflict Resolution: Applied problem-solving skills to help customers troubleshoot product and service issues, ensuring a positive resolution.
- Data Management: Accurately processed orders, returns, and transactions while maintaining up-to-date data within the CRM system.
Education
GED -
Ged Program
Newport News Va04-2025
No Degree - Educational Administration
Online Class
09-2025
Skills
- Client interaction
- Precise data entry
- Skilled in software applications
- Office administration
- Employee supervision
- Task delegation
- Inventory management
- Ordering supplies
Timeline
Assistant Manager
Pizza Hut
10.2022 - 02.2023
Client Relation Specialist
Vacation Village Resorts
11.2021 - 11.2023
Deli Manager
Harris Teeter
01.2020 - 01.2025
Administrative Assistant
STARBUCKS
10.2017 - 10.2024
Customer Success Representative
Appen
05.2016 - 10.2018
GED -
Ged Program
No Degree - Educational Administration
Online Class