Carolyn Mariorenzi
Warwick
Summary
Leadership Development professional with a B.A. and an A.A. in Psychology, complemented by over 20 years of customer service experience. Managed staff effectively for three years while leading a team of 15 women in a weekly year-round bible study. APRA Certified and knowledgeable of State of RI Public Records and Open Meetings Act.
Overview
2027
2027
years of professional experience
Work History
Team Lead/Supervisor
NEBCO (New England Benefit Co.)
Warwick, RI
2008 - 2012
- Led cross-functional team of 12-22 staff in a small call center environment.
- Responsible for enhancing operational efficiency, streamlining workflow and identifying problem areas.
- Part of the Express Team onboarding initiative.
- Responsible for staff development, training materials and conducted sessions for new team members.
Fire Code Compliance Technician
Warwick Fire Department
Warwick, RI
07.2021 - Current
- Ensured compliance with fire safety regulations through thorough inspections and documentation.
- Open/Close office, handle all customer service inquiries both in person and online.
- Facilitated effective communication between departments to ensure a consistent approach to permit/license management.
- Compile records for APRA requests in a timely manner.
- Compile UTR data in multiple databases.
- Administrative support for both inspectors and Fire Marshal.
- Many other duties as needed.
Education
Bachelor of Arts - Leadership Development
Providence College
Providence, RI05-2025
Skills
- Customer focus
- Coaching and mentoring
- Process Improvement
Timeline
Fire Code Compliance Technician
Warwick Fire Department
07.2021 - Current
Team Lead/Supervisor
NEBCO (New England Benefit Co.)
2008 - 2012
Bachelor of Arts - Leadership Development
Providence College