Juliana Da Mata
Elizabeth,NJ
Summary
Committed Team Leader seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, anxious to obtain an entry-level manager position to help launch career while achieving company goals.
Overview
10
10
years of professional experience
Work History
Team Lead/Supervisor
Abra Dental
Elizabeth, NJ
07.2014 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Monitored the front desk operations, including answering phones, responding to inquiries, and managing incoming and outgoing mail.
- Conducted performance evaluations and provided feedback to employees regarding their progress.
- Resolved customer complaints in a timely manner while maintaining an excellent relationship with customers.
- Developed training materials for existing staff members to improve job performance.
- Coordinated with other departments within the organization to ensure seamless communication flow.
- Obtained and processed payments from clients for products and services.
- Delegated work to staff, setting priorities and goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Education
High School Diploma -
East Side HighSchool
Newark, NJ07-2004
Skills
- Influencing skills
- Schedule Management
- Performance monitoring
- Complaint resolution
- Shift Scheduling
- Team Supervision
- Teamwork and Collaboration
- Leading Team Meetings
- Goal Setting
- Customer Focus
- Production Monitoring
Affiliations
- An avid traveler with a deep appreciation for diverse cultures and experiences, I am passionate about exploring new destinations and immersing myself in unique environments.
- Passionate about continuous self-improvement and intellectual enrichment, I avidly engage in extensive reading across a diverse range of subjects.
Languages
Spanish
Professional
Portuguese
Native/ Bilingual
Timeline
Team Lead/Supervisor
Abra Dental
07.2014 - Current
High School Diploma -
East Side HighSchool
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