Carolyn minton
rector
Summary
Dynamic Store Manager with a proven track record at Buddy Mac Holdings, excelling in customer service and team leadership. Enhanced customer satisfaction through effective employee training and innovative merchandising strategies, driving sales growth. Skilled in inventory control and cash management, fostering a positive work environment that promotes collaboration and achievement.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
15
15
years of professional experience
Work History
Store Manager
Buddy Mac Holdings
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
SKC Enterprises Rent One
08.2010 - 06.2023
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
Associate of Science - Business Management
Three Rivers Community College
Poplar Bluff, MO05-2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Store merchandising
- Inventory control
- Cash management
- Retail inventory management
- Employee training
- Recruitment and hiring
- Goals and performance
- POS systems
- Team building and leadership
- Store displays
Timeline
Store Manager
Buddy Mac Holdings
10.2023 - Current
Store Manager
SKC Enterprises Rent One
08.2010 - 06.2023
Associate of Science - Business Management
Three Rivers Community College
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