CAROLYN MORALES
Jamul,CA
Summary
Forward-thinking Human Resources Expert with a proven track record of success in leading organizational change and integrating human resources with business strategy. Adept at leveraging knowledge of employment law and federal and state legislation standards to remain compliant with all regulations in diverse work environments. Vast experience in recruitment, employee relations, employee engagement and training and development. Cultivate an efficient workplace by upholding role as employee advocate to motivate improved workforce innovation, and productivity. Excels in decision making in highly sensitive human resources and employee relations issues while fostering trust with leaders and personnel.
Overview
24
24
years of professional experience
1
1
Certification
Work History
People Services Specialist
Cue Health
08.2022 - Current
- Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Enhanced employee satisfaction by addressing concerns and implementing appropriate solutions in a timely manner.
- Collaborated with cross-functional teams to develop and implement service improvements.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Provided teams with cross-functional support in company wide initiatives (Open Enrollment, Performance Management Process, HRIS updates)
- Served as a liaison between employees and management, fostering open communication and resolving conflicts.
- Managed employee benefits programs, maintaining accurate records and providing support during annual enrollment periods.
- Maintained up-to-date knowledge on employment laws to protect organizational interests while supporting fair treatment of all staff members.
- Facilitated open enrollment periods for benefits administration, answering questions, and providing guidance to employees as they made informed decisions regarding their coverage options.
- Facilitated range of HR administrative processes to support employee lifecycle.
- Inputted, updated and reconciled HR data to keep information current and accurate.
- Built and developed HR knowledge base to help employees answer questions via self-service.
Senior Talent Acquisition Coordinator
Cue Health
06.2021 - 08.2022
- Key member of TA team supporting the hiring of over 600+ employees through interview scheduling, managing completion of offer documents and reference checking
- Improved candidate experience with timely communication, thorough interview preparation, and constructive feedback.
- Candidate roles supported include: Human Resources, Project Management, Software Engineer & Design, Legal, Financial, Manufacturing roles from entry level to Director.
- Ensured compliance with employment laws and regulations throughout all aspects of the recruitment lifecycle.
- Project Manager within Talent Acquisition to update and maintain job descriptions and training platforms for compliance
- Supported high volume recruitment of over 500 employees in Manufacturing, including multiple hiring events.
- Delivered elevated candidate experience providing consistent communication and support to candidates moving through process
- Maintained confidentiality documentation for temporary agency employees to ensure compliance
- Provide administrative support for recruiter with submitting and maintaining requisition load of 30+
HUMAN RESOURCES ACCOUNT REPRESENTATIVE
Innovative Employee Solutions
05.2018 - 06.2021
- Leveraged information system skillset and human resources knowledge to support portfolio of 50 client accounts with 300+ employees
- Served as 1st point of contact to resolve complex issues related to recruitment, onboarding, and payroll.
- Maintained high customer satisfaction and retention rates through providing dedicated client support, deliver personal phone calls and notes to increase client engagement and cultivate solid relationships
- Enabled clients’ ability to develop top-talented team of employees, employ background check resources to screen qualified talent; complete I-9 verification process to comply with U.S. Department of Homeland Security employment regulations
- Preserved confidentiality of employee personnel and medical files while inputting employee changes and timekeeping data in human resources information system (HRIS); fostered increased trust and integrity with clients and their workforce
- Ensured accurate and timely payments to employees, interface weekly with payroll team to resolve time discrepancies and irregularities.
GENERAL MANAGER
Crate & Barrel
10.1999 - 08.2017
- Oversaw daily operations of retail store as it related to merchandising, customer service, staff recruitment and employee relations.
- Developed and directed team of 60-80 associates to exceed sales and service goals; opened new store and led recruitment.
- Increased workforce productivity, competency, and retention by designing and implementing new hire on-boarding process, orientations, and mandatory training module; facilitated employee development and exiting procedures.
- Championed store to rank 9 th nationally in sales and productivity, created weekly schedule for 60+ employees to meet goals; analyzed weekly reports to identify trends and adjust strategic plans to meet sales goals.
- Advanced professional growth and development of personnel; conducted annual performance appraisal for leadership team and consulted with them to create individual development plans for progressive escalation in career path.
Education
Bachelor of Arts - Sociology
Skills
- Talent Acquisition & Onboarding
- Client Relationship Management
- Employee Retention & Engagement
- Training and Development
- Performance Management
- Payroll Timekeeping Compliance
- Team Leadership Employee Relations
- Employee Orientation
Certification
Associate Professional in Human Resources (aPHR) Certification, HR Certification Institute
Timeline
People Services Specialist - Cue Health
08.2022 - Current
Senior Talent Acquisition Coordinator - Cue Health
06.2021 - 08.2022
HUMAN RESOURCES ACCOUNT REPRESENTATIVE - Innovative Employee Solutions
05.2018 - 06.2021
GENERAL MANAGER - Crate & Barrel
10.1999 - 08.2017
University of California - Bachelor of Arts, Sociology