Tracey Roberge
Manchester,USA
Summary
Dynamic HR professional with a proven track record at InvenioLSI, excelling in employee relations and onboarding. Spearheaded a redesigned onboarding program that boosted new hire retention by 15%. Expertise in HRIS and compliance, coupled with strong organizational leadership, drives impactful talent acquisition and engagement strategies.
Overview
17
17
years of professional experience
Work History
Senior HR Business Partner (People Services)
invenioLSI
Waltham, USA
11.2023 - Current
- Support 100 employees across the US, managing employee relations, onboarding, and benefits programs including 401(k)
- Administer HR systems (ADP, OpenAir, Darwinbox) and maintain employee resources on SharePoint
- Streamlined global Employee Relations & Engagement strategies for 2025
- Manage complex employee relations cases, including conflict resolution and disciplinary actions, ensuring compliance with legal and organizational standards
- Redesigned onboarding program, reducing time-to-productivity by 30% and increasing new hire retention by 15%
- Implemented a comprehensive onboarding program, increasing new hire productivity
Human Resources Director
LifeImage
Newton, USA
09.2022 - 09.2025
- Collaborated with ADP to manage payroll, onboarding, and resignations.
- Provided employee relations support and assisted finance with expense reports and invoices.
Human Resources Director
Wisetek
Northborough, USA
12.2022 - 04.2024
- Supported 200 employees across multiple locations, advising on terminations, investigations, and compliance
- Led implementation of a new performance review process, increasing employee engagement scores by 20%
- Managed onboarding, policy development, and transition to digital HR record-keeping
- Conducted recruiting and pre-screening for salaried positions
- Addressed employee concerns related to benefits, 401(k), leave of absence, and workers’ compensation
- Contract Position
Human Resource Business Partner
Energy North
Lawrence, USA
06.2022 - 08.2022
- Managed new hire onboarding and offboarding processes
- Provided coaching and feedback to managers on policy interpretation and employee relations
- Conducted conflict resolution and ensured compliance with company policies
- Contract Position
Human Resource Business Partner
YMCA of Greater Boston
Boston, USA
05.2021 - 06.2022
- Oversaw daily HR support for 14 locations with approximately 1500 employees
- Addressed employee relations issues, conducted disciplinary actions, and managed performance improvement plans
- Led exit interviews, EEOC and MCAD inquiries, and ensured policy compliance
- Created and executed a new leadership program for first-time leaders
- Contributed to the rollout of a new ADP payroll system
- Managed new hire orientation and HRIS maintenance
- Conducted employee investigations and ethics cases
- Assisted Area Managers with associate concerns
- Collaborated on the launch of Peak Season appreciation months
Human Resource Assistant
Amazon
Somerville, USA
03.2020 - 05.2021
- Maintained employee records in compliance with state and federal regulations.
- Prepared reports on HR metrics for senior management review.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Provided administrative support for HR projects and initiatives.
Operations Manager
LegoLand Discovery Center
Somerville, USA
09.2019 - 02.2020
- Oversaw daily operations, guest services, and team supervision
- Managed a team of 70 staff members and 4 floor managers
- Conducted screening and scheduling of candidates for hire
- Trained supervisors in customer service and park operations
- Laid off due to COVID
Guest Services Manager
Canobie Lake Park
Salem, USA
01.2009 - 09.2019
- Supervised a team of 65 (direct reports)
- Performed analysis of visitor patterns and projections to more accurately forecast staffing needs and coordinate shifts to ensure adequate coverage while reducing costs
- Designed innovative and fun training programs to upskill guest services staff, with a focus on employee engagement for retention
- Life Cycle of my team: recruiting, job reqs, interviewing, hiring, new hire paperwork
- Performance improvement plans, corrective actions & investigations
- Created all handbooks for the department - training and updated policy and procedures as needed
Education
Master’s Degree - Organizational Leadership
Southern New Hampshire University
Manchester, NH05-2009
Master’s Degree - Sports Management
Southern New Hampshire University
Manchester, NH05-2009
Bachelor’s Degree - Sports Management
Southern New Hampshire University
Manchester, NH05-2007
Skills
- Employee Relations and Conflict Resolution
- Performance Management and Coaching
- HR Compliance & Employment Law
- Organizational Leadership & Strategy
- Talent Acquisition & Onboarding
- HRIS & HR Technology (ADP, Workday, Oracle PeopleSoft)
- Policy Development & Implementation
- Onboarding programs
- Employee engagement
- Organizational development
Timeline
Senior HR Business Partner (People Services)
invenioLSI
11.2023 - Current
Human Resources Director
Wisetek
12.2022 - 04.2024
Human Resources Director
LifeImage
09.2022 - 09.2025
Human Resource Business Partner
Energy North
06.2022 - 08.2022
Human Resource Business Partner
YMCA of Greater Boston
05.2021 - 06.2022
Human Resource Assistant
Amazon
03.2020 - 05.2021
Operations Manager
LegoLand Discovery Center
09.2019 - 02.2020
Guest Services Manager
Canobie Lake Park
01.2009 - 09.2019
Master’s Degree - Organizational Leadership
Southern New Hampshire University
Master’s Degree - Sports Management
Southern New Hampshire University
Bachelor’s Degree - Sports Management
Southern New Hampshire University