Carolyn Palmer
Baton Rouge,LA
Summary
Highly energetic, resourceful and self-directed Patient Navigator with strong clinical and human relations skills. Embraces working with diverse groups and special populations to identify clinical and social concerns of patients.
Overview
17
17
years of professional experience
Work History
Patient Navigator
Ochsner Health Systems
Baton Rouge, LA
04.2022 - Current
- Provided assistance to patients and families with navigating the health care system.
- Identified and coordinated resources for patient needs, including referrals to community services.
- Collaborated with medical professionals to ensure timely access to appropriate services.
- Assisted in scheduling appointments, tests, and procedures for patients.
- Maintained accurate records of patient interactions and outcomes in electronic health record systems.
Provider Services Representative
Blue Cross and Blue Shiel of LA
Baton Rouge, LA
04.2007 - 06.2018
- Provided customer service to clients regarding their insurance coverage and billing inquiries.
- Assisted customers in navigating the online portal for self-service requests.
- Resolved customer complaints and escalated more complex issues to senior staff members.
- Performed data entry tasks including entering patient information into electronic medical records systems.
Education
Bachelor of Arts - Criminal Justice
Ashford University
San Diego, CA12-2016
Skills
Communication
- Insurance expert
- Confidentiality
- Healthcare knowledge
- Resolving Problems
- Building Rapport and Credibility
- Database Search and Data Entry Skills
Timeline
Patient Navigator
Ochsner Health Systems
04.2022 - Current
Provider Services Representative
Blue Cross and Blue Shiel of LA
04.2007 - 06.2018
Bachelor of Arts - Criminal Justice
Ashford University
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