Bailey Stewart
Cleburne,TX
Summary
Dynamic healthcare professional with a proven track record at Texas Health Resources, adept in patient navigation and skilled in medical recordkeeping and empathy. Excelled in enhancing patient satisfaction and care coordination through effective communication and problem-solving abilities. Demonstrated leadership in training staff and streamlining processes, achieving high-quality care standards.
Overview
7
7
years of professional experience
Work History
Patient Navigator
Texas Health Resources
Arlington, TX
03.2023 - Current
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Managed a caseload of diverse patients with various health conditions, consistently meeting performance metrics for quality and timeliness of care.
- Assisted patients in scheduling doctor and healthcare appointments.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Developed strategies to improve overall efficiency in the navigation process while maintaining high-quality care standards.
- Ensured seamless transitions between levels of care by coordinating appointments, referrals, insurance authorizations, and follow-up communication.
- Educated patients on insurance and healthcare plans.
- Advocated for patients' needs and rights within healthcare system, ensuring their voices were heard and respected.
Referral Coordinator
Carbon Health
San Fernando, CA
11.2022 - 01.2023
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Assisted with completion of referral forms and verified data accuracy and completion
Patient Care Technician
Cook Children's Medical Center
11.2017 - 10.2019
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Managed a caseload of diverse patients with various health conditions, consistently meeting performance metrics for quality and timeliness of care.
- Assisted patients in scheduling doctor and healthcare appointments.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Developed strategies to improve overall efficiency in the navigation process while maintaining high-quality care standards.
- Ensured seamless transitions between levels of care by coordinating appointments, referrals, insurance authorizations, and follow-up communication.
- Educated patients on insurance and healthcare plans.
- Advocated for patients' needs and rights within healthcare system, ensuring their voices were heard and respected.
Patient Access Representative
Change Heslth
New York, NY
03.2019 - 11.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Medical Assistant
Lanier Allergy
Fort Worth, TX
10.2018 - 07.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Medical Assistant - Health Care Administration
Concorde Career College
Arlington, TX04.2011
High School Diploma - High School
Winfree Academy
Grapevine, TX04.2009
Skills
- Grief support
- Community resources
- Medical terminology
- Medical recordkeeping
- Medical billing
- Insurance expert
- Healthcare
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Caring and empathetic
- Effective communication
- Decision-making
- Documenting and recording information
- Insurance verifying
- Communicating to patients and families
- Patient confidentiality and data security
- Patient documentation
- Insurance authorizations
- Scheduling appointments
- Self motivation
Timeline
Patient Navigator
Texas Health Resources
03.2023 - Current
Referral Coordinator
Carbon Health
11.2022 - 01.2023
Patient Access Representative
Change Heslth
03.2019 - 11.2022
Medical Assistant
Lanier Allergy
10.2018 - 07.2020
Patient Care Technician
Cook Children's Medical Center
11.2017 - 10.2019
Medical Assistant - Health Care Administration
Concorde Career College
High School Diploma - High School
Winfree Academy