Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Tamara Wines

Manchester,TN

Summary

Adept at enhancing patient well-being and streamlining care coordination, my tenure at United Healthcare honed my skills in grief support and medical recordkeeping. Excelling in both independent and team settings, I significantly improved care efficiency through empathetic engagement and strategic resource management, embodying a blend of compassionate service and administrative acumen.

Overview

25
25
years of professional experience

Work History

Patient Navigator

United Healthcare
02.2021 - Current


  • Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
  • Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
  • Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
  • Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.

Switchboard Operator Supervisor

Bobby Dodd, Inc.
11.2009 - 02.2011
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Planned departmental events such as trainings and motivational events.

Resource Coordinator

Omni Visions, Inc.
09.1999 - 01.2006
  • Optimized resource allocation by assessing project requirements and assigning appropriate personnel.
  • Successfully managed tight deadlines by skillfully balancing limited timeframes against available human capital while still achieving quality results.
  • Implemented resource management software to centralize information and improve overall visibility into project progress.
  • Conducted regular reviews of ongoing projects, identifying areas where additional resources were required or could be reallocated for greater efficiency.
  • Planned individual educational programs for juvenile clients
  • Worked closely with the Tennessee Department of Children's Services to plan home visits, doctor's appointments, award ceremonies, and foster parent meetings.

Education

Master of Arts - Elementary Education

Middle Tennessee State University
Murfreesboro, TN
05-2008

Bachelor of Science - Criminal Justice

Ferris State University
Big Rapids, MI
05-1996

Skills

  • Grief support
  • Community resources
  • Medical terminology
  • Medical recordkeeping
  • Work independently and within a team setting from a remote job location
  • Plan, organize, and execute day-to-day activities that result in goal completion
  • Frequent communication with healthcare professionals such as doctors, psychiatrists, and nurses

Interests

  • Exploring various forms of art, such as reading fictional books, writing, and painting, to nurture creativity and personal growth
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • Traveling abroad

Timeline

Patient Navigator

United Healthcare
02.2021 - Current

Switchboard Operator Supervisor

Bobby Dodd, Inc.
11.2009 - 02.2011

Resource Coordinator

Omni Visions, Inc.
09.1999 - 01.2006

Master of Arts - Elementary Education

Middle Tennessee State University

Bachelor of Science - Criminal Justice

Ferris State University

Similar Profiles

CREATE PROFILE
Tamara Wines