Raelyn Robinson
Shreveport,LA
Summary
Dedicated professional with expertise in customer service and patient navigation. Skilled in communication, problem-solving, and community resource management, driving positive patient experiences and outcomes.
Overview
6
6
years of professional experience
Work History
Patient Navigator
Ocshner Hospital
Shreveport, LA
05.2024 - 12.2025
- Assisted patients in navigating healthcare services and resources efficiently.
- Communicated effectively with multidisciplinary teams to ensure continuity of care.
- Educated patients on treatment options and available support services.
- Assisted patients ina call center setting
Customer Service Representative
Young Williams
Bossier City, LA
04.2022 - 12.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted clients with questions about food assistance, benefits, application status and eligibility.
- Collaborated with team members to streamline processes and improve response times for customer requests.
Sales Associate
Papaya Clothing
Bossier City, LA
12.2019 - 05.2020
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in visual merchandising, ensuring product displays reflected current promotions and seasonal trends.
- Managed inventory levels, accurately restocking merchandise to meet customer demand and minimize out-of-stock situations.
- Processed transactions efficiently using POS systems, maintaining accurate financial records throughout shifts.
Education
Social Work
Northwestern State University of Louisiana
Natchitoches, LA05-2027
Skills
- Grief support
- Community resources
- Medical terminology
- Medical recordkeeping
- Customer Service
- Independent Worker
Timeline
Patient Navigator
Ocshner Hospital
05.2024 - 12.2025
Customer Service Representative
Young Williams
04.2022 - 12.2023
Sales Associate
Papaya Clothing
12.2019 - 05.2020
Social Work
Northwestern State University of Louisiana