Carolyn Pirnat
Los Angeles,CA
Summary
Enthusiastic and creative Interior Design Assistant with demonstrated expertise in Operations Management. Two years' experience working in a fast-paced design firm supporting the business owner and lead designers while maintaining the role of online store manager and customer service representative.
Overview
5
5
years of professional experience
Work History
Operations Manager
UHNI
Los Angeles, CA
08.2023 - 03.2024
- Responded to information requests from superiors, providing specific documentation in a timely manner.
- Oversaw daily communication with vendors on existing products in production to ensure orders are staying on schedule.
- Hired and onboarded team members to meet immediate and expected demand. Independently and jointly taking introduction calls, negotiating rates and contract terms on behalf of the UHNWI.
- Maintained accurate records from vendors, including contracts, invoices, and all communications.
- Created spreadsheets to keep information organized such as product history, ongoing vendors and product pipelines.
- Performed cost analysis for projects and vendors to determine budget requirements and generate retail costs based on profitable margins.
- Managed the life cycle of all samples, including presenting them to the UHNWI.
- Generated new SKUs, UPCs, and HS-codes for over 100 products and updated record keeping docs and Shopify.
- Led all aspects of three brand photoshoots, in person and remote.
- Researched compliance with safety regulations to sell in both the US and UK/European countries.
- Engaged with influencers and UGC creators to promote products.
- Managed on occasion Instagram and TikTok accounts.
Interior Design Assistant
Lauren Liess Interiors
Great Falls, VA
12.2021 - 07.2023
- Carried out general office operations, and managed textile library.
- Fielded all customer service inquiries, i.e., product specific questions, returns, and exchanges.
- Maintained accurate pricing on online merchandise, updating annually and to compete with other vendors.
- Tracked order shipments, to ensure correctness for design clients and online store customers.
- Generated purchase orders and submitted to vendors in IVY.
- Managed multi-million dollar client budgets and ordering.
- Cultivated strong relationships with suppliers and key clients to build rapport and drive long-term business development.
- Grouped finish selections and prepared professional design boards for client presentations in Canva.
- Prepared all physical materials and samples for in-person client presentations.
- Carried out site visits to take necessary measurements and photographs of projects at all stages to update team.
- Aided team in creating social media content to increase engagement and drive sales with new and repeating patrons.
Sales Associate
Lauren Liess & Co
Great Falls, VA
09.2021 - 12.2021
- Carried out daily operational procedures in home decor brick and mortar store and greeted customers, to help find specific products, answer questions and offer product advice.
- Created product listings in Shopify POS and updated store website.
- Arranged new merchandise with product tags and curated aesthetic displays to encourage customer sales.
- Assisted in preparation for brand collaborative events including book signings with Jasmine Roth and Bunny Mellon.
Delivery Driver
Deli Italiano
Great Falls, VA
12.2020 - 06.2021
Gift Shop Sales Associate
Roer's Zoofari
Reston, VA
06.2019 - 08.2020
Education
High School Diploma -
Langley High School
Mclean, VA06.2021
Associate of Arts - Interior Design
Northern Virginia Community College
Skills
- Excellent communication skills
- Can-do/positive attitude
- Detail-Oriented
- Product marketing
- Logistics Oversight
- Google Suite, Excel, Adobe, Shopify, & Wordpress
Timeline
Operations Manager
UHNI
08.2023 - 03.2024
Interior Design Assistant
Lauren Liess Interiors
12.2021 - 07.2023
Sales Associate
Lauren Liess & Co
09.2021 - 12.2021
Delivery Driver
Deli Italiano
12.2020 - 06.2021
Gift Shop Sales Associate
Roer's Zoofari
06.2019 - 08.2020
High School Diploma -
Langley High School
Associate of Arts - Interior Design
Northern Virginia Community College
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