Terance Gamble
Katy,TX
Summary
Dynamic professional with a proven track record at SureStay Plus Hotel by Best Western Lexington, excelling in customer service and critical thinking. Expert in resolving complaints, enhancing customer loyalty, and leading teams in high-quality detailing practices at CHUCK STEVENS. Skilled in data entry and relationship building, consistently delivering exceptional results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
SureStay Plus Hotel by Best Western Lexington
01.2024 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Detail Manager
CHUCK STEVENS
07.2023 - 08.2024
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Trained new hires in proper detailing techniques and company policies, leading to consistent service quality across the team.
- Inspected finished work to verify employee compliance with detailing standards.
- Managed inventory and purchasing of cleaning supplies, ensuring adequate stock levels while minimizing costs.
Driver, Warehouse Orders
Smiths Auto
01.2021 - 07.2023
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
Education
Diploma -
John L Leflore High School
Mobile, AL05.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
Timeline
Customer Service Representative
SureStay Plus Hotel by Best Western Lexington
01.2024 - 12.2024
Detail Manager
CHUCK STEVENS
07.2023 - 08.2024
Driver, Warehouse Orders
Smiths Auto
01.2021 - 07.2023
Diploma -
John L Leflore High School
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