Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Rando

Las Vegas,NV

Summary

Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

21
21
years of professional experience

Work History

Bartender

Steiners
Las Vegas, NV
08.2004 - Current
  • Mixed and served beverages according to established recipes and customer preferences.
  • Maintained cleanliness and organization of bar area throughout shifts.
  • Engaged with customers to provide excellent service and drink recommendations.
  • Assisted in creating a welcoming atmosphere through friendly interactions and ambiance management.
  • Followed health and safety protocols to ensure safe food handling practices.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Processed payments accurately and efficiently with POS system.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Resolved customer complaints in a professional manner.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Attended regular training sessions to stay updated on new products or trends.

Education

Cherry Hill High East
Cherry Hill, NJ

Skills

  • Customer service
  • Hospitality service expertise
  • Clear and effective communication
  • Hospitality and accommodation
  • Mixology
  • Cleanliness and hygiene
  • Highly reliable
  • Professional appearance
  • Memory retention
  • Outgoing personality
  • Safe food handling procedures
  • Recipe and menu memorization
  • Handling difficult customers
  • Payment processing
  • Customer service expertise
  • Alcohol awareness
  • Courteous
  • Point of sale systems
  • Communication skills
  • Attention to detail
  • Time management

Timeline

Bartender

Steiners
08.2004 - Current

Cherry Hill High East
Carolyn Rando