Carolyn Rice

• Operated delivery vehicle safely and efficiently to transport goods.
• Assessed delivery routes to optimize travel time and reduce delays.
• Loaded and unloaded cargo, ensuring accuracy and proper handling of items.
• Maintained vehicle cleanliness and reported maintenance needs promptly.
• Communicated effectively with customers regarding delivery status and schedules.
• Adhered to traffic laws and safety regulations during all deliveries.
• Utilized GPS navigation tools for efficient route planning and tracking.
• Delivered packages to customer doorsteps and business offices.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Completed on-time deliveries by choosing best and most efficient routes.
• Assisted in inventory management by verifying delivered items against orders.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Operated vehicle safely in highly congested areas with no traffic violations.

• Supported orthodontic team in scheduling appointments and managing patient flow efficiently.
• Prepared treatment areas and sterilized instruments in accordance with infection control protocols.
• Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
• Took x-rays, photographs, and impressions of patients' teeth and mouth.
• Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
• Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
• Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
• Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
• Set appointments and made follow-up calls.
• Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
• Scheduled and confirmed patient appointments.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.

Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.

Send out labs, household duties in office, changing the wires on the gate brackets.

• Processed customer transactions efficiently using POS systems.
• Assisted customers in locating products throughout the store.
• Managed inventory levels and organized stock for easy access.
• Trained new cashiers on operational procedures and customer service standards.
• Maintained a clean and organized checkout area to enhance customer experience.
• Resolved customer inquiries and complaints effectively, ensuring satisfaction.
• Collaborated with team members to improve checkout speed during peak hours.
• Implemented best practices for cash handling and register reconciliation processes.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Increased sales through upselling techniques and product knowledge sharing with customers.
• Supported loss prevention efforts by monitoring suspicious activity and following proper protocols for reporting incidents.
• Coordinated transport of large or heavy purchases with appropriate staff to provide customers with loading assistance.
• Updated knowledge on products frequently sold together or complementary items which resulted in efficient recommendations to clients.
• Maintained a clean and organized work area, promoting a positive shopping experience for customers.
• Implemented conflict resolution skills when dealing with challenging situations between staff or clients resulting in harmonious resolutions.
• Provided exceptional customer service through active listening, timely communication, and genuine care for customer needs.
• Expedited the check-out process by guiding customers on self-checkout machines when appropriate.
• Worked with floor team and managers to meet wide range of customer needs.
• Learned duties for various positions and provided backup at key times.
• Conducted inventory counts by adding each item in stock, restock my front end cashiering drinks, snacks, items

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Learned and adapted quickly to new technology and software applications.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.

• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Self-motivated, with a strong sense of personal responsibility.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Paid attention to detail while completing assignments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Learned and adapted quickly to new technology and software applications.
• Strengthened communication skills through regular interactions with others.
• Proven ability to learn quickly and adapt to new situations.

• Implemented process improvements that streamlined workflows and reduced patient wait times.
• Educated patients on oral hygiene practices and appliance care for optimal treatment outcomes.
• Assisted orthodontist during patient procedures, ensuring comfort and safety.
• Prepared and sterilized instruments and treatment areas, ensuring safe and hygienic environment for every patient.
• Increased practice efficiency, managed multiple patient appointments simultaneously without compromising care quality.
• Assisted in minor orthodontic procedures, ensuring treatments were carried out smoothly and effectively.
• Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
• Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
• Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
• Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
• Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
• Prepared treatment areas and sterilized instruments in accordance with infection control protocols.
• Impressions for invisalign braces.
• OSHA leader, for the office.
• Lab coordinator, sent RPE & retainers to lab
• Trim models for cases for doctor for patient consult
• Restock drawers on down time, weekly
• Sterilization stripes to monitor the Chemi -clave.
• Celebrated the deband & debond appointments coming by putting together balloons, candy for our kids. Wine and balloons for our adult patients.
• Applying separators on 6's & 7's for banding appointment. Patient instructions, to keep the seps in for next visit. Removal of Seps
• Harris Orthodontics will go out with a general practice to get our referals. Paid lunch
• Traveling office, our team traveled every week to assist with patients.
• Fit bands for RPE upper appliance, took impressions to send to the lab, cement RPE bands, instructions to the parent of patient to turn the RPE key.
• Cement bands,
• Prep teeth for bracket, Dr. Harris will get into placement. Use the blue light to cure cement after Dr. checks, and cleans off bracket .
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