Carolyn Saunders
Summary
Results-driven management professional with a proven track record of leading teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
Work History
Manager
A1 Cleaning Service
07.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Regional Manager
Sterile Pros
03.2020 - 08.2022
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication.
- Established and maintained operational standards for all Northern California Dmv locations. Sanitized offices when they would have an employee test positive for Covid-19.
Education
No Degree - Psychology
Santa Rosa Junior College
Santa Rosa, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Regional Manager
Sterile Pros
03.2020 - 08.2022
Manager
A1 Cleaning Service
07.2017 - Current
No Degree - Psychology
Santa Rosa Junior College
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