CAROLYN SAUNDERS
Bronx,NY
Summary
Results-oriented professional with 10+ years of experience in office, educational, and customer service environments. Strong interpersonal skills with proven ability to work with people at all levels. Accurately perform challenging tasks with good attention to detail while resolving problems in a timely manner. Proven ability to work collaboratively in a team and independently in fast-paced environments. Computer skills in Microsoft Office (Word, Outlook, Excel, PowerPoint), data entry, and Google Docs. Areas of expertise include
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
12
12
years of professional experience
Work History
Office Assistant (Contract)
BRONX CHARTER SCHOOL FOR EXCELLENCE 2
Bronx, NY
10.2023
- Communicated with principals, teachers, parents, and staff in a professional manner
- Provided administrative support such as customer service, visitor registration, and data entry
- Reported daily attendance in PowerSchool database
- Reviewed and updated information and documents in students’ files
- Acted as point of contact for parents and bus drivers to coordinate arrival times for children
Office Assistant (Contract)
BRONX CHARTER SCHOOL FOR EXCELLENCE 3
Bronx, NY
05.2025 - 11.2025
- Maintain and organize student records
- Manage communications between staff, parents and students
- Daily updating of early departure and bus ridership list
- Prepare, gather and arrange information for internal and external distribution
Recertification Clerk
SPRING CREEK TOWERS
Brooklyn, NY
09.2024 - 05.2025
- Met with tenants to review and analyze documents for annual recertification process
- Calculated income, assets and expenses for annual recertification
- Reviewed and prepared packages for lease signing
- Scheduled appointments with tenants and guided them through lease signing
- Input correspondence regarding tenant’s rent into MRI database
Administrative Assistant (Contract)
AARON SCHOOL
New York, NY
11.2023 - 05.2024
- Monitored students’ and staff absences, lateness, and early departure
- Communicated information to staff regarding students' daily attendance
- Gathered attendance data and entered details into school’s database
- Handled parent inquiries and explained procedures
- Created and distributed bus ridership list daily
Administrator / Lead Liaison (Contract)
DEPARTMENT OF EDUCATION SITUATION ROOM
New York, NY
08.2021 - 12.2022
- Monitored various tabs regarding COVID-19 cases in the Division of Early Childhood (DECE) programs
- Responded to inquiries and emails received from Department of Education (DOE) staff about protocols and issues that required clarification or immediate follow up
- Assigned cases to Liaisons in response to information in Alerts/Aftercare tabs and urgent requests in MS Teams chat
- Communicated with DECE sites to troubleshoot problems and escalate issues to Senior Administrators when necessary
- Responded to DECE on disposition calls with DOE, Department of Health and Mental Hygiene (DOHMH) and Test and Trace to review interventions and processes
Liaison (Contract)
DEPARTMENT OF EDUCATION SITUATION ROOM
New York, NY
01.2021 - 08.2021
- Communicated with DECE Program Leaders to confirm and intake COVID-19 cases in their programs
- Provided information regarding regulations and procedures after receiving confirmation of COVID-19 test results
- Inputted information in Return to School (RTS) Portal for DOHMH and Test and Trace staff to investigate and provide intervention
Administrative/Research Assistant
DISCOVER A NEW FUTURE
Somerset, NJ
01.2014 - 02.2020
- Corresponded with clients via phone, e-mail, and mail to provide information
- Compiled information and prepared training and presentation material
- Assisted with scheduling and coordinating meetings, appointments and travel arrangements
- Retained confidential information, client accounts, and company records
Education
BBA - Industrial Psychology
Baruch College
New York (City), NYSkills
- Professional Communications
- Client Relations
- Document Processing
- Reporting
- Office Procedures
- Program Support
- Records Management
- Research
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Administrative support
- Prioritizing work
- Excel spreadsheets
- File maintenance
- Strong problem solver
- Document management
- Filing and data archiving
- Customer relationship management (CRM)
Timeline
Office Assistant (Contract)
BRONX CHARTER SCHOOL FOR EXCELLENCE 3
05.2025 - 11.2025
Recertification Clerk
SPRING CREEK TOWERS
09.2024 - 05.2025
Administrative Assistant (Contract)
AARON SCHOOL
11.2023 - 05.2024
Office Assistant (Contract)
BRONX CHARTER SCHOOL FOR EXCELLENCE 2
10.2023
Administrator / Lead Liaison (Contract)
DEPARTMENT OF EDUCATION SITUATION ROOM
08.2021 - 12.2022
Liaison (Contract)
DEPARTMENT OF EDUCATION SITUATION ROOM
01.2021 - 08.2021
Administrative/Research Assistant
DISCOVER A NEW FUTURE
01.2014 - 02.2020
BBA - Industrial Psychology
Baruch College