Carolyn Scarlett
Waltham,MA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-pace. We started our medical answering service in 1985. I am experienced in answering patients and hospital calls. I feel I would be an asset to MGH, with all my customer service years.
Overview
39
39
years of professional experience
2
2
years of post-secondary education
Work History
Manager and owner medical answering service
Best Message Center
Wilmington, MA
11.1985 - 02.2024
- Training and scheduling staff. Scheduling representatives work schedule (24) hrs day. Our representatives were trained to Answer Each Call With A Smile.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Manager and owner Best Message Center
Best Message Center
Wilmington, MA
02.1985 - 02.2024
- Recruit,train, and supervise staff members Create work schedules
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Sales, overseeing the business administration operations. Our staff are trained for each individual physicians account. They are trained to answer each call with a smile. We had 300 physicians accounts. Our answering service had specialist, primary care, Pediatricians, Memory care physicians and referral offices.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Associates Degree - Business Administration
Aquinas Junior College
09.1967 - 06.1969
Skills
- Owner and manager Best Message Center Customer service, medical answering service 5 Middlesex Ave Wilmington, Ma
- Staff training
- Schedule management
- Managed financial aspects of the business
Timeline
Manager and owner medical answering service
Best Message Center
11.1985 - 02.2024
Manager and owner Best Message Center
Best Message Center
02.1985 - 02.2024
Associates Degree - Business Administration
Aquinas Junior College
09.1967 - 06.1969