Carolyn Shaffer
Myrtle Beach
Summary
Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
The Strand Boutique Resort
Myrtle Beach, SC
03.2025 - Current
- Deliver exceptional customer service by addressing guest inquiries and resolving issues efficiently.
- Manage check-in and check-out processes, ensuring smooth guest transitions and satisfaction.
- Coordinate room assignments based on guest preferences, enhancing overall experience.
- Collaborate with housekeeping and maintenance teams to address guest requests promptly.
- Maintain accurate records of guest information, payments, and reservations using hotel management software systems.
- Utilize reservation systems to process bookings and handle cancellations effectively.
Office Assistant/Floor Runner
Luxury Beach Rentals
Myrtle Beach, SC
08.2024 - 01.2025
- Assisted in customer inquiries, providing timely responses and solutions to enhance client satisfaction.
- Organized office supplies and inventory, ensuring efficient operations and resource availability.
- Daily runner for the housekeepers at all the various locations.
Guest Service Representative/Pre-Gifter
Marriott Vacations Worldwide
Myrtle Beach, SC
03.2022 - 04.2024
- Provided exceptional customer service, assisting guest with their vacation plans and inquiries, assuring guest satisfaction.
- Submitted all Tour paperwork into the computer and issued guest with their gifts in advance for touring our resort.
- Facilitated OPCs in sourcing and organizing essential materials for guest services.
Education
High School Diploma -
Harry P. Harding High School
Charlotte, NCSkills
- Customer Service
- Analytical problem-solving
- Cash management
- Effective organizational skills
- Point of sale expertise
- Agilysy / Revinate-IVY
- IQware
- Typing - 45 wpm
Timeline
Front Desk Agent
The Strand Boutique Resort
03.2025 - Current
Office Assistant/Floor Runner
Luxury Beach Rentals
08.2024 - 01.2025
Guest Service Representative/Pre-Gifter
Marriott Vacations Worldwide
03.2022 - 04.2024
High School Diploma -
Harry P. Harding High School