Carolyn Smith
Paris,TX
Summary
Results-driven professional with extensive experience in logistics and customer support at Beaver Express. Proven ability in workload management and route optimization, achieving a 20% reduction in delays. Expertise in training staff on safety compliance and operational procedures, enhancing overall team performance. Strong relationship-building skills that foster long-term business opportunities.
Overview
15
15
years of professional experience
Work History
Independent Contractor
Beaver Express
05.2005 - 07.2020
- Managed operations to ensure timely delivery of freight.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Coordinated shipments and maintained accurate records for tracking purposes.
- Optimized transportation routes to enhance efficiency and reduce delays.
- Trained new drivers/staff on operational procedures and safety protocols.
- Trained new team members to apply best coding best practices and proper use of development tools.
Education
GED -
OPSU (Oklahoma Panhandle State University)
Goodwell, OK03-1992
Skills
- Workload management
- Deadline adherence
- Safety compliance
- Scheduling
- Customer support
- Problem-solving
- Multitasking Abilities
- Decision-making
- Organizational skills
- Excellent communication
- Relationship building
Timeline
Independent Contractor
Beaver Express
05.2005 - 07.2020
GED -
OPSU (Oklahoma Panhandle State University)
Forklift operator
Operated a forklift to load and offload freight.
To organize the pallets of freight that came in off the 53' trailers.
Sorted, & Loaded onto either a box truck, and or a flatbed from the dock.
Safety was always an important task at all times.