Carolyn Soine
Little Ferry,New Jersey
Summary
Dynamic professional with extensive experience at Lion Brand Yarn Company, specializing in client relationship management and quality assurance. Demonstrated success in resolving billing disputes and improving service efficiency. Proficient in Shopify and collaborative teamwork, consistently providing exceptional customer education and support. Committed to driving operational improvements and enhancing client satisfaction.
Overview
26
26
years of professional experience
Work History
Lead E-Commerce CSR
Lion Brand Yarn Company
Lyndhurst, NJ
07.2004 - 02.2025
- Inbound/Outbound call center
- Attend to US and International inquiries via phone, email and multiple social media platforms.
- Billing, credit and fraud resolution. Process Quality Assurance reports for defective product replacement.
- Provided feedback to management on customer trends and concerns for improvement.
- Educated customers on product features and care instructions effectively.
- Collaborated with team members to enhance service quality and efficiency.
- Identified customer needs and provided appropriate solutions.
- Assisted in the development of customer service procedures and policies.
Administrative - Marketing Assistant
Mill Gardens Assisted Living
Midland Park, NJ
04.2001 - 03.2003
- Coordinated marketing materials and admissions, including tours for prospective clients.
- Created engaging content for newsletters and email marketing efforts.
- Provided administrative support, including scheduling meetings, taking notes, and preparing documents.
- Assisted Human Resources in conducting new hire orientation and in-service programs.
Administrative - Marketing Assistant - Switchboard
Alterra Wynwood Assisted Living
Emerson, NJ
02.1999 - 04.2001
- Assisted in creating promotional materials for community events and resident activities.
- Responded promptly to customer inquiries regarding products or services offered.
- Managed mailing lists for targeted distribution of promotional materials.
- Updated contact databases with new customer information from sales teams.
Education
Diploma - Medical Information Management
Dover Business College
Paramus, NJ01-2005
Some College (No Degree) - Foreign Languages And Literatures
Bergen Community College
Paramus, NJSkills
- Client relationship management
- Invoice dispute handling
- Quality assurance
- Product education
- Collaborative teamwork
- Microsoft outlook
- Shopify
- Magento
- Blue Cherry
- Microsoft Word
Accomplishments
- Business Development Award
References
References available upon request.
Timeline
Lead E-Commerce CSR
Lion Brand Yarn Company
07.2004 - 02.2025
Administrative - Marketing Assistant
Mill Gardens Assisted Living
04.2001 - 03.2003
Administrative - Marketing Assistant - Switchboard
Alterra Wynwood Assisted Living
02.1999 - 04.2001
Diploma - Medical Information Management
Dover Business College
Some College (No Degree) - Foreign Languages And Literatures
Bergen Community College