Carolyn Stewart
Memphis,Tennessee
Summary
Professional Clerical Specialist with solid track record of delivering efficient administrative support and maintaining high standards. Known for strong organizational skills, attention to detail, and ability to streamline office operations. Highly effective in team collaboration and adaptable to changing needs, with focus on achieving results. Strong skills in document management, data entry, and customer service enhance overall productivity and ensure smooth workflow. Recognized for taking proactive approach to identifying an addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clerical Specialist/TennCare (Healthcare)
Shelby County Health Department
07.2021 - 10.2024
- Enroll uninsured expectant mothers in the Presumptive Eligibility Program for temporary prenatal coverage.
- Obtain data to compile monthly standard reporting of enrollments, record on Excel spreadsheet.
- Managed daily clerical operations, ensuring accuracy and timeliness of documentation.
- Assisted in the coordination of health department programs and initiatives to enhance community outreach.
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Maintained strict confidentiality while handling sensitive client information, adhering to HIPPA guidelines.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Assisted in training new hires on company procedures and software tools, ensuring seamless integration into the team.
Medical Support Assistant
Memphis VA Medical Center
02.2021 - 07.2021
- Greet patients, families entering the Emergency Room
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Interviewed patients to verify and update clinical and demographic records.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
Clerical Specialist/ Vulnerable Population
Shelby County Health Department/Covid-19 Pandemic Unit
07.2019 - 01.2021
- Clerical duties include responding to community inquires, scheduling events with Senior Citizen Community Center events, assist Community Advocate with Covid-19 testing.
- Served as liaison between senior community centers and Shelby County Health Department with request for educational seminars and presentations.
- Request medical records from hospitals, testing sites, and community clinics for contact tracing
- Managed data entry and record maintenance for Covid-19 vaccination programs.
- Developed training materials to enhance team efficiency in handling public inquiries.
- Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
- Maintained strict confidentiality while handling sensitive client information, adhering to HIPPA guidelines.
- Coordinated vaccination scheduling and registration for community members during Covid-19 response efforts.
Externship Student through Concorde Career College
Mid-South Gastroenterology Group
01.2016 - 02.2016
- Received on-the-job course training in medical office professionalism with emphasis onfront desk management.
- Provided first-rate customer service to a wide range of medical clientele while practicing discretion/decision making, time management and communication skills to achieve organizational objectives in a fast-paced professional environment.
- Assisted medical staff with data management of patient's medical records using EMR while adhering to HIPPA compliance and patient confidentiality.
- Assisted and coordinated with medical office managers for patient scheduling, copayments and insurance verification
Referrals Coordinator/Hollywood Health Loop Clinic
Regional One Health
03.2004 - 04.2011
- Scheduled and facilitated patient referrals for external diagnostic testing and services through obtaining insurance authorization while following HIPPA regulations.
- Maintained data management of EMRs while ensuring discharge summaries and diagnostic reports from the consulting physician were authorized by the primary care physician in a timely manner.
- Participated in numerous community health outreach events to help further the hospital's goals of educating the public on various health issues ranging from pediatrics to senior citizen care.
- Mentored and trained new in-coming employees on referral coordination while assisting with staff orientation/ meetings.
- Communicated and expressed the importance of proper coordinate care and completion of necessary services to patients of all socio-economic backgrounds to diverse clientele.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Associate degree - Medical Office Professional
Concorde Career College
Southaven, MS03.2016
No Degree - Business Administration/Accounting
LeMoyne-Owen College
Memphis, TN05.1996
Skills
- Scheduling appointments
- Typing speed
- Issue resolution
- Front office management
- Customer service
- Time management
- Verbal and written communication
- Data entry
Certification
- Medical Office Professional Certification (NCMOA), ID# 942179
- CAC (Certified Application Counselor #TNCDOA 3600009
- John Hopkins University Covid-19 Contact Tracing Certificate
Timeline
Clerical Specialist/TennCare (Healthcare)
Shelby County Health Department
07.2021 - 10.2024
Medical Support Assistant
Memphis VA Medical Center
02.2021 - 07.2021
Clerical Specialist/ Vulnerable Population
Shelby County Health Department/Covid-19 Pandemic Unit
07.2019 - 01.2021
Externship Student through Concorde Career College
Mid-South Gastroenterology Group
01.2016 - 02.2016
Referrals Coordinator/Hollywood Health Loop Clinic
Regional One Health
03.2004 - 04.2011
Associate degree - Medical Office Professional
Concorde Career College
No Degree - Business Administration/Accounting
LeMoyne-Owen College