Carolyn Stowers
Marshall,Missouri
Summary
As a Freight Manager and Assistant Manager at Big Lots, I’ve developed strong customer relationships through exceptional service and clear communication. I excel in organizing and merchandising products, ensuring smooth and timely operations. My strong organizational skills help me lead teams effectively, optimize processes, and exceed performance goals. I’m committed to delivering excellent customer experiences while maintaining efficiency and boosting team productivity.
I recently moved to Missouri and have come to truly love this town. I’m excited about the opportunity of making Marshall my permanent home.
Overview
3
3
years of professional experience
Work History
Freight Manager
Big Lots
01.2024 - 07.2024
- Collaborated with sales teams to ensure timely order fulfillment, contributing to increased revenue growth.
- Established clear communication channels between departments, enhancing teamwork and expediting processes across the organization.
- Developed strong relationships with key vendors, ensuring reliable service and preferential treatment during peak seasons.
- Increased customer satisfaction by promptly addressing concerns and providing regular shipment updates.
- Optimized warehouse layout to maximize storage capacity and improve overall efficiency of the facility.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Created and enforced detailed organization processes to increase quality and service standards.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Monitored competitor activity to identify key differentiators that could be leveraged for business advantage.
Lead Stock Associate
Big Lots
04.2023 - 01.2024
- Participated in regular team meetings to discuss performance metrics, identify areas for improvement, and develop action plans for ongoing success.
- Trained new hires on company policies, procedures, and efficient stock handling techniques, fostering an environment of continuous learning within the team.
- Increased sales through effective merchandising strategies, including attractive displays and strategic product placements.
- Reduced product loss with thorough monitoring of expiration dates and proper rotation of items on shelves.
- Trained stock team in merchandising, storage management and customer service.
- Running multiple registers efficiently in fast paced environment
- Logged daily production, shrink and inventory levels in computer system.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Restaurant Team Member
Shane's Rib Shack
08.2021 - 06.2022
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Education
High School Diploma -
Pinkerton Academy
Derry, NH06-2024
Skills
- Freight handling
- Strategic planning
- Complex Problem-solving
- Teamwork and collaboration
- Time management
- Heavy lifting
- Customer service
- Multitasking Abilities
Timeline
Freight Manager
Big Lots
01.2024 - 07.2024
Lead Stock Associate
Big Lots
04.2023 - 01.2024
Restaurant Team Member
Shane's Rib Shack
08.2021 - 06.2022
High School Diploma -
Pinkerton Academy
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