Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Eager to develop and advance professionally into a more challenging position. Excelled in medical terminology and iin the top 4 of my class.
Hi, I’m
Carolyn Stubbs
Gloucester,VA
Summary
Overview
10
years of professional experience
Work History
Hardee's Gloucester, VA
Shift Manager
10.2018 - Current
Job overview
- Helped employees operate productively and stay on task to meet business and customer needs.
- Oversaw schedules, accepted time off requests and found coverage for shifts.
- Cross-trained in every store role to maximize operational knowledge.
- Increased overall team efficiency and productivity.
- Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
- Trained and supervised staff members.
- Mentored and supported new employees to maximize team performance.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Confirmed that appropriate changes were made to resolve customers' problems.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Educated customers on product and service offerings.
- Offered direction and gave constructive feedback to motivate team members.
- Stocked and rotated inventory regularly.
McDonaldsHayes, VA
Shift Manager
01.2017 - 08.2018
Job overview
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Stocked and rotated inventory regularly.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Mentored and supported new employees to maximize team performance.
- Assisted customers with store and product complaints.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Educated customers on product and service offerings.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Public Partnerships LLCHampton, VA
Home Caregiver
05.2015 - 01.2017
Job overview
- Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
- Worked to improve patient outlook and daily living through compassionate care.
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Completed data entries in charts and log books to document clients' progress with accuracy.
- Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
- Administered personal care to clients within private home settings and championed patient independence and well-being.
- Transported client to doctor’s appointments and to complete other related errands.
- Maintained strong knowledge of medications and medical terminology through continued education and seminars.
- Provided mental and emotional support to keep clients happy and healthy.
- Supervised frequent activities such as medication and personal hygiene to ensure safety.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
- Administered all necessary medications as directed by care plan.
- Ensured clients’ well-being, safety and comfort in adherence with physicians’ orders.
- Monitored clients' progress to report necessary changes.
ApplebeesHampton, VA
Server Trainer
10.2015 - 11.2016
Job overview
- Sought out and implemented methods to improve service and team performance and boost business sustainability.
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Served average of 30 patrons daily at Applebee's restaurant with consistent recommendations for exceptional service.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Placed reservations through phone and email into [SOFTWARE].
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Worked directly with servers for more than 10 shifts during the training process.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
- Prepared salads and appetizers to back up kitchen staff.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Watched new staff for concerns such as drug use and card skimming.
- Checked menus to verify current selection availability and cleanliness.
- Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
- Calculated charges, issued table checks and collected payments from customers.
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Education
Fortis College - NorfolkNorfolk, VA
Medical Assistant from Medical Assisting
08.2012
University Overview
- [Number] GPAGPA
- Ranked in Top [Number]% of class
Skills
- New employee mentoring
- Menu memorization
- Safe food handling
- Point of Sale (POS) system operations
Timeline
Shift Manager
Hardee's
10.2018 - Current
Shift Manager
McDonalds
01.2017 - 08.2018
Server Trainer
Applebees
10.2015 - 11.2016
Home Caregiver
Public Partnerships LLC
05.2015 - 01.2017
Fortis College - Norfolk
Medical Assistant from Medical Assisting
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