Carolyn Werlinger
Boise,ID
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Guest Service Specialist
Mister Car Wash
09.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests by explaining information about the wash packages.
- Ran reports detailing daily guest numbers, accounting expenses, and income.
- Completed store opening and closing procedures.
- Kept store clean and organized
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
FC Associate
Amazon
05.2021 - 09.2022
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Transported packed items onto delivery vehicles, updating tracking database once loaded.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Maintained compliance with company safety policies and called violations to attention of management.
Caregiver, Special Needs
Allegiant Supported Living
05.2020 - 05.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Daycare Teacher
Polaris Learning Center
08.2019 - 05.2020
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Established positive relationships with students and families.
- Modeled positive behavior and communication skills for students.
- Helped new preschool children get used to classes by giving one-on-one support.
- Assessed student progress and provided feedback on educational development.
Education
High School Diploma -
Nampa Senior High School
Nampa, ID05.2017
Skills
- Welcoming Guests
- HIPAA Guidelines
- Guest Orientation
- Advising and Coaching
- Customer Satisfaction
- Computer Skills
- Guest Service and Assistance
Timeline
Guest Service Specialist
Mister Car Wash
09.2022 - Current
FC Associate
Amazon
05.2021 - 09.2022
Caregiver, Special Needs
Allegiant Supported Living
05.2020 - 05.2021
Daycare Teacher
Polaris Learning Center
08.2019 - 05.2020
High School Diploma -
Nampa Senior High School
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