Kimberly Merriweather
Desoto,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Guest Service Specialist Lead
Parkland Hospital
12.2019 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
Food Service Associate
Texas Health Presbyterian Hospital
10.2017 - 12.2019
- Took food and beverage orders and conveyed special requests or concerns to kitchen.
- Delivered meals to rooms and provided friendly service to all facility guests.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Developed and maintained positive relationships with customers to enhance service.
- Learned other teammates' work tasks to train as backup.
Meal Attendant
UTSW
02.2017 - 09.2019
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Promptly responded to all requests for assistance.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
Education
High School Diploma -
Alonzo A. Crim High School
Atlanta, GA06.2001
Skills
- Welcoming Guests
- Guest Service and Assistance
- People Skills
- Professional Relationships
- Computer Skills
- Customer Experience
- Reading Comprehension
- Customer Satisfaction
- Organize Food Service
- Documentation
Timeline
Guest Service Specialist Lead
Parkland Hospital
12.2019 - Current
Food Service Associate
Texas Health Presbyterian Hospital
10.2017 - 12.2019
Meal Attendant
UTSW
02.2017 - 09.2019
High School Diploma -
Alonzo A. Crim High School
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