CAROLYN WHITE
Pelham
Summary
As the South Team PAC supervisor, I foster a positive and inspiring work environment while providing effective leadership. Leading by example, I set a high standard for my team. With a solid foundation in court management and staff coordination, I successfully streamline courtroom operations and improve administrative efficiency. A reliable team player dedicated to achieving results and adapting to changing needs, I possess strong skills in conflict resolution and time management that contribute to my ability to excel in my role.
Overview
30
30
years of professional experience
Work History
Parental Accountability Court Supervisor
GA DHS, Division of Child Support Services
12.2022 - Current
- Supervise 7 coordinators for South-West GA Parental Accountability Court Team
- Use exceptional critical thinking skills, good judgment, and decision-making abilities to assist coordinators and team members as needed to ensure child support obligations are met
- Cover vacant positions on the team until the position is filled
- Perform other professional responsibilities as assigned and complete admin duties for my team as needed
- Developed comprehensive training programs for advocate skill enhancement and knowledge expansion.
- Enhanced team collaboration with regular meetings and open communication channels.
- Ensured compliance with legal guidelines and regulations by regularly reviewing case files and documentation.
- Collaborated with other departments to enhance cross-functional support for clients'' needs.
- Maintained high standards of professionalism, ethics, and confidentiality in all interactions with clients and colleagues.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Developed and maintained relationships with local law enforcement agencies to build trust and rapport.
Parental Accountability Court Coordinator
GA DHS, Division of Child Support Services
12.2018 - 11.2022
- Established the Parental Accountability Court program for South GA Judicial Circuit Child Support Office 622
- Recruit participants and engage in outreach efforts to recruit community partnerships, identify, and meet with employers to secure employment for participants, assess the needs and identify resources to address the needs and barriers for participants
- Participated in community outreach initiatives to educate the public about available child support services and resources
- Served on different work groups to assist with implementing new plans to help make the PAC program work better for the participants and the coordinators
- Completed duties for the Southern and Dougherty Judicial Circuit until the PAC-Coordinator position was filled
- Assist and motivate other coordinators and fill-in when needed
- Completed Influential Leadership Training and several other training classes to assist with making me a great asset to the PAC team
- Served as Intern PAC Supervisor for the South team until hired as the PAC supervisor effective 12/01/2022 while continuing to work my caseload
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Child Support Agent III
GA DHS, Division of Child Support Services
12.1997 - 11.2018
- Company Overview: DCSS
- During my time with DCSS from December 01, 1997, to November 30, 2018, I have served many roles
- My skills developed from Program Assistant to Legal Secretary to Establishment Agent to Enforcement Agent III
- After going through these stages my skills to serve has accelerated beyond measurement
- At the present time I am monitoring a paying caseload with an average of 1000 cases from A to J (my previous caseload consisted of paying cases from A to Z)
- It is my responsibility to make sure the cases meet the criteria to be assigned to the paying caseload, set cases for court when qualifications are met, review cases for accuracy and make corrections, call customers or employers for updates, or give updates to customers when needed
- I also work reports, prompts, escalations, financial emails, interstate requests and incoming mail in a timely manner
- Assist and process customer demands in person (walk-ins), over the phone or by email
- Assist customers from other offices when needed, perform genetic testing when needed, and assist other agents with financial issues when needed
- I also participate with outreach services when needed
- This is only a summarization of some of my duties as an Order Monitoring Agent
- It is very hard to list all the details of my job
- I can say, I represent the Office of Child Support Services to the fullest
Secretary
Autry State Prison
12.1994 - 11.1997
- Responsible for make sure things stayed on scheduled with the inmates and teachers in the Educations Dept
- Distribute incoming and outgoing mail from the Education Dept,
- Monitored timesheets and leave requests weekly, process absentee reports for inmates, order supplies, assist with preparing the schedules for the Recreation, & Chaplaincy Deptprocess inmate transfer and parole education files and supervise two (2) inmate orderlies daily
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with other institutions
- Assisted in event planning and execution for company functions such as conference calls, workshops, and GED classes
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Accounting / Data Processing
Thomas Technical Institution
Thomasville, GAPelham High School
Pelham, GASkills
- Ability to work well with others
- Dependable & Organized
- Excel, Word, PowerPoint, Outlook & Teams user
- Demonstrate calmness under pressure
- Self-motivator
- Strong communicator
- Exceptional team player
- Great customer service
- Courtroom etiquette
- Workload prioritization
- Dedicated
Timeline
Parental Accountability Court Supervisor
GA DHS, Division of Child Support Services
12.2022 - Current
Parental Accountability Court Coordinator
GA DHS, Division of Child Support Services
12.2018 - 11.2022
Child Support Agent III
GA DHS, Division of Child Support Services
12.1997 - 11.2018
Secretary
Autry State Prison
12.1994 - 11.1997
Accounting / Data Processing
Thomas Technical Institution
Pelham High School
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