Carolyn Wolpert
Indianapolis,IN
Summary
Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Account Receivable Specialist
Robert Half / Central Indiana Surgery Center
Indianapolis, Indiana
01.2024 - Current
- Processed customer invoices using accounting software efficiently.
- Managed collections efforts for outstanding accounts receivable balances.
- Maintained accurate records of payments and adjustments in the system.
- Communicated with clients to resolve billing inquiries and discrepancies.
- Processed payments, refunds and adjustments to customer accounts.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Monitored unapplied cash balances and identified potential write-offs or bad debt expense accruals.
- Created reports on Accounts Receivable performance for management review.
- Recommended process improvements that increased efficiency in Accounts Receivable operations.
- Utilized specialized software systems for tracking customer accounts receivables activity.
Post Billing Representative
Priority Ambulance
Indianapolis, Indiana
03.2020 - 01.2024
- Processed patient billing inquiries and resolved discrepancies promptly.
- Maintained accurate records in the electronic billing system consistently.
- Communicated with insurance providers to verify coverage and payments.
- Assisted patients with understanding their bills and payment options.
- Collaborated with healthcare staff to gather necessary billing documentation.
- Implemented new procedures to improve billing efficiency and accuracy.
- Assisted customers with inquiries regarding their bills and payment options.
- Monitored customer accounts regularly for potential problems or discrepancies.
- Investigated customer complaints related to billing issues.
- Researched discrepancies between customer invoices and payments received.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
- Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
- Collaborated with other departments to resolve any outstanding billing issues quickly.
- Adhered to all applicable laws, regulations, and standards pertaining to billing practices.
- Assessed and resolved variances in accounts, databases, and bills.
- Performed data entry to update customer accounts with payment details.
- Ensured accuracy of all financial transactions by verifying information against source documents.
- Resolved customer inquiries related to billing issues promptly.
- Processed credit card payments from customers using secure online systems.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Collected, posted and managed patient account payments.
- Submitted claims to insurance companies.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Reconciled codes against services rendered.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
Robert Half
- Company Overview: Talent Solutions
- Talent Solutions
Education
Associate of Applied Science - Business Administration/Travel And Tourism
Schenectady County Community College
Schenectady , NY 09.1987 - 05.1989
Some College (No Degree) - Business Administration
SUNY College At Plattsburgh
Plattsburgh, NYSkills
- Healthcare experience since 1992
- Hospital registration/Admission/OR
- Physician Office Front Office in NY and Indiana (IU Health)
- Insurance Verification
- Customer Service
- Data Entry
- Ability to analyze and solve insurance/claim issues
- Ambulance Billing and collections
- Ambulatory Care Billing and A/R
- ICD 9 and 10 knowledge along with HCPCS/ procedures
- Understand the importance of HIPAA within the Healthcare Field
Timeline
Account Receivable Specialist
Robert Half / Central Indiana Surgery Center
01.2024 - Current
Post Billing Representative
Priority Ambulance
03.2020 - 01.2024
Associate of Applied Science - Business Administration/Travel And Tourism
Schenectady County Community College
09.1987 - 05.1989
Robert Half
Some College (No Degree) - Business Administration
SUNY College At Plattsburgh