Carolyn Wood
Milton,DE
Summary
Recent graduate with foundational knowledge in wildlife ecology and conservation and hands-on experience gained through academic projects and classwork. Extensive work experience in the restaurant and hospitality field. Demonstrates strong teamwork, problem-solving, and time-management skills. Looking to apply my knowledge, skills, and love of wildlife conservation professionally.
Overview
9
9
years of professional experience
Work History
Bartender
The Cultured Pearl
05.2023 - Current
- Crafted signature cocktails and curated drink menus to enhance guest experience.
- Provided exceptional customer service, ensuring timely order delivery and satisfaction.
- Operated POS system for accurate transaction processing and inventory management.
- Maintained bar cleanliness and organization, adhering to health and safety standards.
Front Desk Manager
The Cultured Pearl
05.2017 - Current
- Oversaw daily front desk operations, ensuring efficient guest check-in and check-out processes.
- Managed front desk team, providing training and mentorship to improve service quality.
- Developed and maintained standard operating procedures for front desk operations, ensuring consistent service delivery.
- Resolved guest complaints effectively, fostering positive relationships and promoting repeat business.
Education
Bachelor of Science - Wildlife Ecology And Conservation
University of Delaware
Newark, DE12-2024
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Problem-solving skills
- Guest relations
- Customer service expertise
- Conflict management
- GIS software
- R studio
- Setting and operating trail cameras
- Use of audio recording equipment (Zoom Handheld recorder and XLR microphone) and software (Raven Lite 20)
- Use of photo analyzing software (TimeLapse2)
Languages
Spanish
Limited Working
Timeline
Bartender
The Cultured Pearl
05.2023 - Current
Front Desk Manager
The Cultured Pearl
05.2017 - Current
Bachelor of Science - Wildlife Ecology And Conservation
University of Delaware