CAROLYN WOODS
New York Health and Hospitals
CHARLESTON,SC
1
Certification
19
years of professional experience
Customer-focused professional with extensive experience in healthcare customer support, insurance verification, and conflict resolution. Dedicated to delivering empathetic service while effectively guiding clients through complex programs and benefit options. Collaborates within teams and adapts to dynamic environments, prioritizing efficient service delivery and client satisfaction.
Work History
Customer Service Representative New York Health an
6 Years 10 Months- Assisted patients in navigating insurance benefits and prior authorization requests, ensuring clarity and compliance.
- Provided accurate information on services and procedures to enhance client understanding and billing education.
- Resolved customer inquiries and issues through effective communication, maintaining high satisfaction levels.
Customer Service Representative (Customer Service
10 Years 7 Months- Assisted Medicaid members in understanding HMO benefits and facilitated appointment scheduling.
- Streamlined support processes to enhance response times, improving overall customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
Vocational School Certificate - Computerized Medical Office
Vocational School Certificate - CNA II
administrative and financial functions using computers in the medical office. medical assisting tasks as appointment scheduling, entering patient information, accounting procedures, and billing insurance companies.
Certified Nursing Assistant - CNA I
Vocational School Certificate
Medical terminology covers the terminology of anatomy and its use to describe symptoms, diagnoses, tests that need to be ordered and ran, and special medical equipment.
Vocational School Certificate
Medical office clerks work with patient records. They place charts and other paperwork in the patient files folders, scan documents including prescription information, enter data into the computer, create new patient file folders and keep all files secure. Additionally, they answer phones, send faxes, and check patients in and out.
Medical Office Procedures - Medical Office Procedures
Vocational School Certificate
General Education Diploma
Skills
Healthcare customer support
Client relations
Customer service
Appointment management
Relationship building
Insurance verification
Payment processing
Claims support
Effective communication
Professional telephone demeanor
Certification
12/1996 Certified Nursing Assistant Fayetteville Tech college, 05/1996 Medical Terminology Fayetteville Tech, 05/1994 Certificate in Computerized Medical Offi Fayetteville Tech, 05/1994 Certificate in CPT/ICD9 Coding Fayetteville Tech
Timeline
Customer Service Representative New York Health an
New York Health and Hospitals
08.2019 - 06.2026Read More
Customer Service Representative (Customer Service
Select Health Sc Inc
12.2007 - 07.2018Read More
Fayetteville Technical Community College
Vocational School Certificate
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Fayetteville Technical Community College
Vocational School Certificate
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Fayetteville Technical Community College
Vocational School Certificate
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Fayetteville Technical Community College
Certified Nursing Assistant from CNA I
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Fayetteville Technical Community College
Vocational School Certificate from CNA II
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Fayetteville Technical Community College
Vocational School Certificate from Computerized Medical Office
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Fayetteville Technical Community College
Medical Office Procedures from Medical Office Procedures
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Fayetteville Tech
General Education Diploma
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