Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Carolyn Wowchuck
Open To Work

Carolyn Wowchuck

Flemington,NJ

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Receptionist AdministratorCustomer Service ManagerMerchandise HandlerSwitchboard Operator

Work Type

Full TimePart TimeContract WorkGig WorkSeasonal Work

Location Preference

On-SiteRemote
Location: Flemington, NJ, US
Open to relocation: No

Salary Range

17/hr - 1000/hr

Important To Me

Work-life balanceFlexible work hours

Summary

Enthusiastic, outgoing, accomplished Customer Service Manager and Administrative Receptionist, proficient at building positive relationships with new and existing customers by anticipating and satisfying client’s needs. Areas of expertise include sales, recruiting, client relations and inventory management. Highly professional, with more than four years experience in retail sales and purchasing, and more than 10 years in building & maintaining customer relationships.

Overview

10
10
years of professional experience

Work History

Receptionist Administrator

Flemington Car & Truck Country GMC
12.2017 - 01.2023
  • Answered incoming calls, and used a multi line phone system to direct clients to individuals, addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring customers.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleague’s needs or concerns.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
  • Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
  • Managed multi-line phone switchboard system, ensuring prompt and courteous service to callers.
  • Ensured welcoming environment for visitors, contributing to positive first impressions.
  • Monitored front areas so that questions could be promptly addressed.

Retail Sales Merchandiser

Cracker Barrel Old Country Store
12.2017 - 12.2018
  • Checked expiration dates on all food items and rotated appropriately in the FIFO method.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Ensured superior customer experience by addressing concerns, demonstrating empathy and resolving problems on the spot, to generate a loyal clientèle.
  • Learned, referenced and applied product knowledge information.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Assisted in product placement and merchandising to enhance visual appeal along with promotional displays and seasonal setups to boost customer engagement.
  • Conducted inventory audits to ensure accurate stock levels and minimize discrepancies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Folded and arranged merchandise in attractive displays to drive sales.

Customer Services Manager & Stationmaster

Black River & Western Railroad
04.2013 - 12.2016
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Shared best practices for sales and customer service with other team members to help improve the organization's efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Purchased, supervised, and directed all merchandise shipping and processing.
  • Stocked and replenished merchandise, creating visually appealing merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Followed up with customers to verify that they were satisfied with their visit.
  • Mentored new sales associates to contribute to the organization’s positive culture.
  • Taught all employees proper procedures for cash handling, customer service, point of sales and ticketing software.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Handled all employee hiring and on-boarding, as well as discipline and termination.
  • Handled all cash and credit card transactions with accuracy.
  • Supervised several successful special events and private parties, which requires taking charge of members in the organization, other than employees specifically under my direction.

Education

Raritan Valley Community College
NJ
1997

High School Diploma - undefined

Hunterdon Central Regional High School
Flemington, NJ
1996

Skills

Exceptional communication skills

  • Multi-line phone operation
  • Reception area maintenance
  • Mail handling
  • Document scanning and digitization
  • Client relations
  • Supply management

  • Confidential information management
  • Call handling
  • Customer service
  • Relationship building
  • Inventory management

Strong client relations

Creative problem solver

Quick learner

Credit card processing

Shipping and receiving professional

Proficient in cash management

Multi-line phone talent

Friendly, positive attitude

Customer service

Timeline

Receptionist Administrator

Flemington Car & Truck Country GMC
12.2017 - 01.2023

Retail Sales Merchandiser

Cracker Barrel Old Country Store
12.2017 - 12.2018

Customer Services Manager & Stationmaster

Black River & Western Railroad
04.2013 - 12.2016

High School Diploma - undefined

Hunterdon Central Regional High School

Raritan Valley Community College

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