Carolyne Nyangweso
Charlotte,NC
Summary
A detail oriented, analytical and effective communicator with the ability to delegate clearly, produce results and meet deadlines. A team player with proven ability of identifying risks, finding ways to mitigate those risks all while producing quality results. Enhanced customer service skills and strong collaboration skills to thrive in fast-paced, highly dynamic environments.
Overview
10
10
years of professional experience
Work History
Certified Salesforce Administrator
Talent Stacker Career Development Program
Remote
05.2023 - Current
- Gathering /prioritizing requirements (user stories) & created solution documentation Configured data integration and automations including alerts & process builder to solution for business needs
- End user training documentation and workshops to ensure understanding and user adoption of customizations
- Automations including email templates, alerts, and flows in order to properly solution for business needs
- Salesforce Security - ongoing maintenance and structuring of roles/profiles/permission sets/sharing Settings
- User Interface Customizations - lightning layouts and page layouts to facilitate user management
- Customized Reports and Dashboards
Home Mortgage Processor
Wells Fargo
Charlotte, NC
05.2020 - 01.2023
- Evaluated and assessed residential mortgage loan applications, and verified the information identified in the loan origination system, minimizing loan closure delays
- Reviewed and analyzed the financial status of 5K homeowners, including their tax returns with schedules, W-2s, 1099s, asset statements, and paystubs
- Liaised with cross functional teams and vendors to discuss loan status and obtain required documentation, successfully increasing the number of loans closed by 90%
- Identified any change of circumstance, prepared and delivered any required re-disclosures, meeting industry compliancy
- Conducted weekly training on various topics to include; branch inspection preparation, monthly credit trends, continued education and new company rollouts and visions on risk control, reducing the company's risk exposure by 80%
- Collaborated and consulted with peers, colleagues, and managers to resolve issues that arose, reducing processing time by 35%
- Strong knowledge of mortgage and equity products, services and procedures, with a specialty in new construction, maintained top 3 key accounts, with a combined 20% increase in annual revenue.
Lodging Partner Associate
Expedia Group
Dallas, TX
06.2013 - 11.2019
- Managed portfolio of 100+ hotel acquisitions and on-boarding contracts monthly, ensuring proper integration and handling
- Served as Subject Matter Expert, providing critical insights regarding projects, processes, and tools
- Researched historical data to locate, report, and solve financial transaction discrepancies, saving $100K monthly
- Oversaw and managed high-level revenue generating initiatives from margin strategy plans to other smaller projects, which helped in implementing top-down strategy into action
- Anticipated needs and opportunities that reduced process inefficiencies, saving $100K monthly
- Leveraged Excel, Salesforce and tableau to create business and financial reports and dashboards to track project deliverables
- Liaised with fellow North American hubs in order to create and undertake internal training initiatives
- Managed guest relocations and hotel accommodations on all platforms to ensure client satisfaction, retention, and referrals
- Maintained and promoted excellent client relations on all communications, achieving 90% customer satisfaction ratings
- Conducted formal supplier training on advanced self service functions related to product management.
Education
MBA: Business Analytics -
Texas Woman's University
Certificate: Project Management -
The University of Texas At Arlington
Certificate: Salesforce Certified Administrator -
Salesforce
Skills
- Customer relationship management
- Excellent Communication
- Complex Problem Resolution
- Staff training
- User Management
- Account Management
- Microsoft Office
- Salesforcecom
- Reports and Dashboards
- Analytical Skills
Activities
- Captain Obvious Award (Top Performer)
- Outstanding Performance Award
- Expedia Flight (mentoring & development) program - member
- Golden Key International Honors Society - Member
Timeline
Certified Salesforce Administrator
Talent Stacker Career Development Program
05.2023 - Current
Home Mortgage Processor
Wells Fargo
05.2020 - 01.2023
Lodging Partner Associate
Expedia Group
06.2013 - 11.2019
MBA: Business Analytics -
Texas Woman's University
Certificate: Project Management -
The University of Texas At Arlington
Certificate: Salesforce Certified Administrator -
Salesforce