Carolyn F. Handy
Woodbridge,VA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 34 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
34
34
years of professional experience
Work History
Program Manager
Central Intelligence Agency
Washington, DC
11.2017 - Current
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Administered $10M budget and tracked expenses.
- Resolved problems and provided solutions to customers through communicating requirements to subordinates.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Program Manager
United States Air Force, USAF
Joint Base Anacostia Bolling, DC
07.2012 - 10.2017
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Maintained composure when faced with difficult customer situations.
- Managed customer-facing FAQ and knowledgebase on media sources.
- Coached employees through day-to-day work and complex problems.
- Standardized office structures and processes to promote collaboration and increased performance.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Established and implemented training programs to maximize team performance.
- Tracked and documented metrics, and evaluated trends.
Management Officer
Department Of State, US Govt
Washington, DC
06.2006 - 06.2012
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed, trained and motivated [Job title]s and [Job title]s to continuously improve knowledge and abilities in [Industry] field.
Administrative Specialist
Central Intelligence Agency
Washington, DC
09.1989 - 05.2006
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Handled incoming and outgoing mail.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
File Clerk
Federal Bureau Of Investigation (FBI), Washington, D.C
Washington, DC
10.1988 - 08.1989
- Examined, categorized and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained physical and computer-based filing systems.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ01.2018
Skills
- Employee Coaching and Motivation
- Work Planning and Prioritization
- Critical Thinking
- Personnel Management
- Team Leadership
- Strategic Planning and Decision-Making
- Interpersonal Skills
- Conflict Resolution
- Customer Relationship Management
- Counseling and Mentoring
Additional Information
Top Secret/SCI/TK Clearance with polygraph
Timeline
Program Manager
Central Intelligence Agency
11.2017 - Current
Program Manager
United States Air Force, USAF
07.2012 - 10.2017
Management Officer
Department Of State, US Govt
06.2006 - 06.2012
Administrative Specialist
Central Intelligence Agency
09.1989 - 05.2006
File Clerk
Federal Bureau Of Investigation (FBI), Washington, D.C
10.1988 - 08.1989
Bachelor of Science - Business Management
University of Phoenix